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Community Expert
Marco VitaleCommunity Expert
Community Expert
October 1, 2025

Substance 3D Designer 15.0.2 fails to start after Splash Screen

  • October 1, 2025
  • 7 replies
  • 228 views

After installing the latest version of Designer on my Laptop, it opens the splash screen and terminates after two or three seconds.

 

  • I deinstalled it and did a new installation
  • I also updated GPU drivers
  • I disabled Antivirus Software

 

Here is the Log from the Windows Event Viewer:

 

Protokollname: Application
Quelle: Application Error
Datum: 01.10.2025 17:06:24
Ereignis-ID: 1000
Aufgabenkategorie:Anwendungsabsturzereignisse
Ebene: Fehler
Schlüsselwörter:
Benutzer: MARCO-LAPTOP\marco
Computer: MARCO-LAPTOP
Beschreibung:
Fehlerhafter Anwendungsname: Adobe Substance 3D Designer.exe, Version: 15.0.2.0, Zeitstempel: 0x68c442b0
Fehlerhafter Modulname: Adobe Substance 3D Designer.exe, Version: 15.0.2.0, Zeitstempel: 0x68c442b0
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000001e1aee4
Fehlerhafte Prozess-ID: 0x3058
Fehlerhafte Anwendungsstartzeit: 0x1DC32E4F1CF379C
Fehlerhafter Anwendungspfad: C:\Program Files\Adobe\Adobe Substance 3D Designer\Adobe Substance 3D Designer.exe
Fehlerhafter Modulpfad: C:\Program Files\Adobe\Adobe Substance 3D Designer\Adobe Substance 3D Designer.exe
Berichts-ID: e929ca82-3f99-4def-bb67-8a740e26bcfa
Vollständiger Name des fehlerhaften Pakets:
Fehlerhafte paketbezogene Anwendungs-ID:
Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-10-01T15:06:24.4875695Z" />
<EventRecordID>21435</EventRecordID>
<Correlation />
<Execution ProcessID="15668" ThreadID="17772" />
<Channel>Application</Channel>
<Computer>MARCO-LAPTOP</Computer>
<Security UserID="S-1-5-21-1930324080-3678929866-1456330035-1001" />
</System>
<EventData>
<Data Name="AppName">Adobe Substance 3D Designer.exe</Data>
<Data Name="AppVersion">15.0.2.0</Data>
<Data Name="AppTimeStamp">68c442b0</Data>
<Data Name="ModuleName">Adobe Substance 3D Designer.exe</Data>
<Data Name="ModuleVersion">15.0.2.0</Data>
<Data Name="ModuleTimeStamp">68c442b0</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000001e1aee4</Data>
<Data Name="ProcessId">0x3058</Data>
<Data Name="ProcessCreationTime">0x1dc32e4f1cf379c</Data>
<Data Name="AppPath">C:\Program Files\Adobe\Adobe Substance 3D Designer\Adobe Substance 3D Designer.exe</Data>
<Data Name="ModulePath">C:\Program Files\Adobe\Adobe Substance 3D Designer\Adobe Substance 3D Designer.exe</Data>
<Data Name="IntegratorReportId">e929ca82-3f99-4def-bb67-8a740e26bcfa</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

I'm running out of ideas, so any help is much appreciated.

Thank you in advance

all the best Marco

7 replies

M
Community Expert
Marco VitaleCommunity ExpertAuthor
Community Expert
October 24, 2025

Hey Cyril, Hey Luca,

I resolved the problem by cleaning up all the NVIDIA Drivers, starting Designer with the internal GPU and reinstalling the NVIDIA Drivers from scratch. Then again staring it with the internal GPU worked but not with the NVIDIA GPU.

After deactivating the NVIDIA GPU in the Device Manager it worked fine.

I also activated the NVIDIA GPU again, now it also works with the RTX GPU, so I actually have no idea what solved the issue, but it's solved.

 

All the best Marco

 

M
Community Expert
Marco VitaleCommunity ExpertAuthor
Community Expert
October 24, 2025

Hey Cyril, Hey Luca,

I tackled the problem once again and I think it is a GPU issue, since I get the error that vulkan can't be started in the latest blender version as well, the GPU is a RTX 3060 Laptop GPU, but there is also an integrated AMD GPU on board, I think it maybe, that the Software doesn't choose the RTX GPU and tries to use the integrated one.

I try resolving the issue, cleaning all the GPU Driver files and also the Vulkan SDK which I used to learn vulkan.

What did the Crash Dumps say?

All the best Marco

 

M
Community Expert
Marco VitaleCommunity ExpertAuthor
Community Expert
October 15, 2025

Thank you Cyril for getting back at this,

here is the new transfer Link

https://www.dropbox.com/t/FZuH7O6NtFCB8qbd

 

Stay healthy and creative Marco

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    October 14, 2025

    Hello Marco,

     

    I am really sorry, I was taken up with other things before I could use your link and it is now expired. Could you kindly share a new one? Again, I appreciate your patience!

     

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    M
    Community Expert
    Marco VitaleCommunity ExpertAuthor
    Community Expert
    October 3, 2025

    Hey @Cyril Dellenbach, @Luca Giarrizzo,

    Thank you for the quick replys.

    • Here is a Download Link to the Crash Dumps: https://www.dropbox.com/t/peKgak4ZP26x6gfC
    • I also rolled back version by version and th elast working version is 14.1.2 every version above 15.0.0 is beahving the same.
    • I also tried running the application as admin, nothing changes.

     

    Thank you in advance and all the best Marco

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    October 2, 2025

    Hello Marco,

     

    In addition to @Cyril Dellenbach's suggestions, can you please share the crash dump file for the Designer process?

    On Windows, you can find crash dumps at:  %LOCALAPPDATA%\CrashDumps

     

    Best regards.

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      October 2, 2025

      Hello Marco,

       

      If you rollback to the previous update, does it work? I'm not saying you should keep an outdated version, but it would help understanding the issue.

       

      Alternatively, have you already tried to launch the app as admin?

       

      Let me know.

       

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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