Substance 3D Education License Application proces not working?

[Xander29565065ru7t]

I'm trying to apply for Substance 3D Painter eductional licenses, but the web site doesn't work!  I follow the steps, but no email is ever received from donotreply@adobepartneroffer.com with the instructions to validate my eligibility.  It's been this way for months now and really feels like Adobe are just trying to force us all to give up and pay for subscription.  I'm a student and simply can't afford to do that, so will have no choice but to use other tools instead.  Not a great way to attract and retain new users of your tools, Adobe.

Any update on when the educational license process will be working for Substance 3D, please?

[Cyril Dellenbach]

Hi @Xander29565065ru7t,

Thanks for reporting the issue.

Having been a 3D student myself, I know how bothering this can be and you're in fact not the first one to complain about this issue.

I am currently investigating on the problem and I'll get back to you as soon as I have an answer to give you.

Best regards,

[Guillermo29976887jarh]

Did you get any solution? I am in the same situation.

[Xander29565065ru7t]

No, it’s been acknowledged as an issue by Adobe support and is being investigated, but no update yet. 😢
IMPORTANT: This message is private and confidential. If you have received this message in error, please notify us and remove it from your system. Please note that NT Hosting may monitor email traffic data and also the content of email for the purposes of security and staff training. This message contains confidential information and is intended only for the recipients in the "To" and "CC" lines. If you are not the intended recipient you should not disseminate, distribute or copy this e-mail. Please notify the original sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. NT Hosting therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

[Cyril Dellenbach]

Hello @Guillermo29976887jarh,

I am still in discussion with the team on the subject, a solution will come, it's only a matter of time. Sorry for the inconvenience.

[Xander29565065ru7t]

Thanks, but has there been any progress, please?  My trial ran out over a week ago and I have lots of work to do.  Without the educational license, I can no longer use Substance Painter.  I tried the process again and it now gives me an error stating, "Unique ID already exists".  I assume this means some form of account has been created in the "Substance" context to map to my main Adobe account, but the email telling me how to progress isn't being generated / sent?

Please help resolve this ASAP, the process has been unavailable now for over 2 months (was previously sat with a banner on the web page saying it was "down for maintenance" for well over a month).

Thanks,

Xander

[Tom330152982bem]

Hello, have there been any updates on this? I'm still having these problems. Thank you

[Cyril Dellenbach]

Hi Tom,

We seem to frequently have issues with these student licenses and we are currently looking for solutions. In the meantime, could you dm me your e-mail (the one you used for the student license), so we can try to send you a new code?

Best regards,

[leoalt]

Hey, but donotreply@adobepartneroffer.com is a legit email? I haven't filled everything in because I was a bit worried there.

[Ratius345239829mla]

Hi, it still does not seem to work, this has worked for me last year but now I've been trying to renew the free subscription for students.

[Ozzelord]

I tried to renew my education license and have the same issue. I tried to reach out to the support chat but only got the answer that I can't renew the education license after 12 months and would need to pay for it. Otherwise I would need to apply for the free license with a new Adobe Account. But the FAQ states: "If you are still eligible at the end of the 12 months, you can renew your student license following the same redemption process."

[Ozzelord]

I submitted the form and never received instructions on how to proceed. Resubmitting the form leads to the error message "Unique ID already exists."

[Cyril Dellenbach]

Hello,

Thanks for the message.

As long as you're a student, the licence is free! No need to pay for a subscription! Can you DM me the e-mail address used when asking the student licence?

Let me know.

[Geert36160641ndeu]

The website still does not work. Are you still working on getting it fixed, or can I also send my e-mail adress for student access?

[Invitado]

Hi, I have the same problem for over months now too. All my fellow students somehow got the E-Mail but me ;( Help is apreciated :=)

Best regards

[Radiant_Coconut8255]

Estou com o mesmo problema, consegue me ajudar @Cyril Dellenbach  ?  Meu e-mail é: maria.eduarda@alunomelies.com.br

[antonio_9087]

Hello @Cyril Dellenbach I have the same problem.
I can't activate the teacher plan, the confirmation email never arrives.
I would be grateful if you could help me with this.
Best regards!

[Cyril Dellenbach]

Please send me in DM the e-mail address you used for the Student License.

[asia_4385]

Mam ten sam problem. Nie otrzymałem e-maila weryfikacyjnego...

[lara_3261]

Hello @Cyril Dellenbach 
Unfortunately, I have the same problem. Like the others, I am unable to activate the teacher plan since the confirmation email is not arriving (already checked the spam folder many times).
It would be amazing if you could help me with this, too.
Kind regards,
Lara

[1bbb]

Hi Cyril, I also am stuck with trying to gain access to the Adobe Substance educator verification process. Best wishes, Lana 

[Zuzana37560577gvgk]

Hello!

I am also currently having problems with recieving the email while getting my substance licence.

I have tried everything, making new emails every time, reaching out to support team - nothing helped. I am in a huge need for substance as I need it to finish my college studies.

[learuki]

Hi, I've had the same problem (and I'm honestly surprised that this has been going on for over two years at this point).

My UK friends don't have this issue but I can't get the Substance Education license from GER (same with other GER students I've talked to).

I've tried to get it almost a year ago when I started my Masters but I ran into the exact problem described here. I tried again now and still ran into the same issue. I hope there is any way to still get the Education license?

Last time I tried, I felt support just wanted to not understand what I was saying - and in the end I got kinda ghosted. Not letting this go just yet though.