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vaughmj1
vaughmj1
Participant
July 15, 2022

Substance Designer long loading time opening packages

  • July 15, 2022
  • 6 replies
  • 586 views

Eveytime I open packages I have created and saved I get the update window saying it needs to update but it also says when it's saved it won't do it again, but everytime it is opened it has to update everything, sometimes this can take 10 or so minutes. Is there a solution to this?

    6 replies

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    July 22, 2022

    Hello @vaughmj1,

     

    I am very glad you noticed the improvement! Indeed, feel free to get back to us if you still experience issues in Designer.

     

    Best regards.

     

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    vaughmj1
    vaughmj1Author
    Participant
    July 21, 2022

    Hi Luca, thank you for the suggestion. I noticed a huge improvement just with the updated version before doing the dependencies, so will see how it goes after that. Thank you.

      Luca Giarrizzo
      Community Manager
      Luca GiarrizzoCommunity Manager
      Community Manager
      July 21, 2022

      Hello @vaughmj1,

       

      There are two things at play here:

       

      In our 12.2.0 release, we have fixed an issue where packages with a lot of dependencies would take a very long time to load. Thus I recommend you update Designer to that version if possible. The full release notes are available here.

       

      When loading a package, Designer checks the version of that package and all its dependencies, then prompts the user to update them. However, when saving the package these dependencies are not saved along with, and thus need to be updated again every time the host package is loaded. To save all of a package's dependencies, do the following:

       

      1. Click RMB on that package in the Explorer dock and select the Open dependencies option. All the package dependencies are then loaded in the Explorer.
      2. Go to File > Save all in the main menu bar, which saves all packages loaded in the Explorer.

       

      You should not encounter an updater prompt again when loading the host package anymore.

       

      Feel free to let me know the results.

       

      Best regards.

       

      Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        July 16, 2022

        Can you post (or if you prefer PM me) a link to one of the files that I can try here

         

        Dave

        vaughmj1
        vaughmj1Author
        Participant
        July 16, 2022

        Yep, I open it to work on them then the next time I open the files the changes I make to the graphs are all there but it still goes through the updating process.

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        July 16, 2022

        To confirm, did you save the file after it updated?

        Dave

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