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Will_G
Participant
April 23, 2022
Question

3D View showing preview of full Substance window

  • April 23, 2022
  • 1 reply
  • 1049 views

The "3D VIEW" is showing a preview of the entire Substance window instead of the actual 3d view.  I have tried Scene > Reset, disabling post processing, reinstalling, rebooting.  Nothing causes the 3d view to show anything but a scaled, upside down view of the whole window.  Attachments show what I'm seeing.

 

How do I fix this?

    This topic has been closed for replies.

    1 reply

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    May 5, 2022

    Hello @Will_G,

     

    This is strange indeed!

    Please provide me with Designer's log file (Help > Export log file), so I can check a few details about your system and Designer's activity.

     

    Best regards.

     

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    W
    Will_GAuthor
    Participant
    May 5, 2022

    @Luca Giarrizzo 

     

    The log file is attached.

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    May 10, 2022

    Hello @Will_G,

     

    Thank you for providing this log file, and for your patience.

     

    The log lists shader compilation errors occurring when initialising the 3D view rendering using OpenGL. This can occur on some system such as MacBook Pro laptops where the GPU does not support enough samplers to compile the default Adobe Standard Material shader. In those cases, Designer should fall back to the PBR Metallic Roughness shader and initialise the 3D View correctly.

     

    However, it appears this is not the case on your system, and the 3D View displays whatever is in the GPU's frame buffer after the errors occur, which happens to be Designer's main window (which is also rendered using OpenGL).

     

    In the 3D View panel, go to Materials > Default > PBR Metallic Roughness > Parallax Displacement, then go to Scene > Save Current Scene State as Default.

    Close the 3D View panel and, in the main menu, go to Windows > New 3D View and check that the 3D View panel correctly initializes the rendering of a 3D scene.

     

    Feel free to let me know about the results!

    Best regards.

     

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
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