Skip to main content
B
BobIn3D
Participant
June 24, 2021
Answered

Are the substance3d.com sites down?

  • June 24, 2021
  • 2 replies
  • 473 views

After reading about how to migrate my Substance account to Adobe, I tried to login to my account and cannot. In fact, any page I try to access on the sustance3d.com site is down. Is this intentional? If so, how do I access my account to complete the migration?

This topic has been closed for replies.
Correct answer Nicolas3D

Indeed there are currently some migration and maintenance work on the website, sorry for the inconvenience, we are doing our best to make everything working correctly as soon as possible. 

2 replies

Nicolas3D
Community Manager
Nicolas3DCommunity ManagerCorrect answer
Community Manager
June 24, 2021

Indeed there are currently some migration and maintenance work on the website, sorry for the inconvenience, we are doing our best to make everything working correctly as soon as possible. 

    B
    BobIn3DAuthor
    Participant
    June 24, 2021

    substance3d.com appears to be up, again. However, I am unable to login to Substance Launcher which I was trying to do to understand how many credits I had left with my subscription. I cannot get to Substance Source through the launcher and when I go to Substance Source through a browser, I get redirected to Adobe's site where I am told that I have 0 credits...I assume that is because I do not have a Substance 3d subscription yet. Right now, I feel like I am in limbo. 

     

     

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    June 24, 2021

    Hello!

     

    You can access your Substance3d.com account by using the My Licenses option at the top right of the Substance3d.com website.

     

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices