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C
csly
Participant
June 23, 2021
Answered

Existing Substance 3D users?

  • June 23, 2021
  • 3 replies
  • 6305 views

What is happening for people currently subscribed to Substance 3D via the old subscription methods? Can we keep those? I personally like the Substance Launcher a lot more than the creative cloud one, which crashes a lot and takes up way more RAM that is necessary by default. Will the software in the Substance Launcher be updated the same as the ones in the CC launcher? 

    This topic has been closed for replies.
    Correct answer Jeremie Noguer

    Hi, you will still be able to get non-Adobe updates for the time being through Substance3d.com, but you won't be able to use the new interop features unless you transition to the Adobe sub, since the interop is driven by an Adobe API.

    The Substance Launcher is not compatible with the new releases and will be phased out as features are rolled out in CC Desktop.

    3 replies

    S
    sgtkoolaid
    Known Participant
    April 13, 2022

    i come to find out it's "F you, pay us" mind set by adobe in order to transfer our unused credits. gotta love the greed. Let's say I finally transfer my credits, do I need an active sub in order to access my unused credits? or are we being bent over once again even on that? Just not happy with the overrall treatment by adobe, but can i say am I surprised.

      J
      Jasper5C77
      Participant
      July 6, 2021

      Amazing how clients get to suffer again because of company policy. I guess profit is more important then service once again.

        Vincent GAULT
        Community Manager
        Vincent GAULTCommunity Manager
        Community Manager
        September 27, 2021

        Sadly it's not just company policies, but law. We would have liked to make a one click export, but we have to respect some legal constraints.

        S
        sgtkoolaid
        Known Participant
        April 13, 2022

        do i actually need to have an active subscriptiojn in order to transfer my credits from the substance launcher? I don't need an actual subscription i only need access to my launcher credits to download the textures I need when I need them.  I shouldn't have to pay you guys to transfer my credits. I hope there are some alternate steps.

          Jeremie Noguer
          Community Manager
          Jeremie NoguerCommunity ManagerCorrect answer
          Community Manager
          June 23, 2021

          Hi, you will still be able to get non-Adobe updates for the time being through Substance3d.com, but you won't be able to use the new interop features unless you transition to the Adobe sub, since the interop is driven by an Adobe API.

          The Substance Launcher is not compatible with the new releases and will be phased out as features are rolled out in CC Desktop.

          fajigajiga
          fajigajiga
          Participant
          June 23, 2021

          How do we transfer our substance subscription to adobe?  I subscribed for a year so I have that until december.  Also I have about 400 substance source credits that seem useless now, because it no longer exists as far as I can tell.  Did all my bought materials go away, can I redownload any that I was using?  Am I totally screwed?  What's the deal?

            Luca Giarrizzo
            Community Manager
            Luca GiarrizzoCommunity Manager
            Community Manager
            June 24, 2021

            Hello,

             

            It is possible to migrate your subscription to the new Adobe Substance 3D plans for any Substance Indie annual subscription in the case of any Adobe Substance 3D plan, as well as for Substance Pro annual subscriptions in the case of the purchase of an Adobe Substance 3D Collection for Teams plan.

             

            Follow these steps to migrate your subscription:

            1. Proceed with the purchase of an Adobe Substance 3D plan on Adobe.com
            2. Download your Adobe.com invoice
            3. Log into your Substance account on Substance3D.com and select Cancel subscription in the Subscription section
            4. Download your latest invoice on the Billing section of your Substance account
            5. Send an email to contact@substance3D.com with your Adobe/Adobe.com and Allegorithmic/Substance3d.com invoices attached
            6. The pro-rated amount will be refunded to your original method of payment within 10 business days

             

            You will continue to have access to your Substance Source points until June 2022. Eligible individuals will be notified when they will be able to transfer their licensed assets and unused download points to their Adobe account.

             

            If you migrate your subscription as explained above, I suggest reaching out beforehand to contact@substance3D.com for the specifics to carrying over your points and assets to your Adobe account with the new subscription.

             

            Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
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