Issues on First Launch

Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Upon first launch, I encountered the dialog box shown below. The issue was resolved by logging out of the Creative Cloud Desktop app, then back in. Hurray!

 

But, clicking the link in the dialog box ("Contact Customer Support") takes me to a 404 page on adobe.com.

 

 

2021-07-19_18-15-09.png

 

 

2021-07-19_17-26-47.png

 

 

 

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Bugs & Crashes

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correct answers 1 Correct answer

Adobe Employee , Jul 20, 2021 Jul 20, 2021
Hello, Thank you for reporting this! We will investigate this link on our side and make sure it reliably directs users to Customer Support. You may have experienced an application entitlement issue which was indeed resolved by logging back into Creative Cloud Desktop, which reloaded you account's entitlements. We appreciate your trust, have fun using the Substance 3D tools! Best regards.

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hello,

 

Thank you for reporting this! We will investigate this link on our side and make sure it reliably directs users to Customer Support.

You may have experienced an application entitlement issue which was indeed resolved by logging back into Creative Cloud Desktop, which reloaded you account's entitlements.

 

We appreciate your trust, have fun using the Substance 3D tools!

 

Best regards.

 

Luca Giarrizzo
QA Analyst
Substance 3D Designer

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