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Issues on First Launch

Community Expert ,
Jul 19, 2021 Jul 19, 2021

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Upon first launch, I encountered the dialog box shown below. The issue was resolved by logging out of the Creative Cloud Desktop app, then back in. Hurray!

 

But, clicking the link in the dialog box ("Contact Customer Support") takes me to a 404 page on adobe.com.

 

 

2021-07-19_18-15-09.png

 

 

2021-07-19_17-26-47.png

 

 

 

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Bugs & Crashes

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correct answers 1 Correct answer

Adobe Employee , Jul 20, 2021 Jul 20, 2021

Hello,

 

Thank you for reporting this! We will investigate this link on our side and make sure it reliably directs users to Customer Support.

You may have experienced an application entitlement issue which was indeed resolved by logging back into Creative Cloud Desktop, which reloaded you account's entitlements.

 

We appreciate your trust, have fun using the Substance 3D tools!

 

Best regards.

 

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hello,

 

Thank you for reporting this! We will investigate this link on our side and make sure it reliably directs users to Customer Support.

You may have experienced an application entitlement issue which was indeed resolved by logging back into Creative Cloud Desktop, which reloaded you account's entitlements.

 

We appreciate your trust, have fun using the Substance 3D tools!

 

Best regards.

 

Luca Giarrizzo | QA Analyst, 3D & Immersive | Adobe

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Hello, I also had an error for 205, logged in and out and also restarted the computer but the error is still here. 

Is there another way to solve it? Please let me know. 

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