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ProtocolInvalidOperationError

Explorer ,
Mar 25, 2023 Mar 25, 2023

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Hi there,

 

I was about to start building my first graph but got this comming up.

I am recieving this error every few seconds:

 

[WRN][1145][Dunamis]Error (ProtocolInvalidOperationError) requesting tracking flag: { "errorCode": "100", "errorMessage": "org.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection" }

 

How may I solve this?

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Bugs & Crashes

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correct answers 1 Correct answer

Explorer , Mar 29, 2023 Mar 29, 2023

Hi Cyril,

 

It seems that the error eventually resolved itself after I created a new package and substance graph without saving. Had no issues since. May or may not be related.

 

Thanks for your help

Umar AR

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Adobe Employee ,
Mar 29, 2023 Mar 29, 2023

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Hi @Umar AR,

 

Thanks for the message.

 

Dunamis is a service collecting data for Substance 3D Designer to improve our software. Usually, if there is an issue with the connection to the server, it shouldn't prevent you to use the software, but obviously having errors every few seconds can quickly be annoying.

 

My advice would be to check there is no firewall or anything preventing the connection to the servers.

 

Keep me posted.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Explorer ,
Mar 29, 2023 Mar 29, 2023

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Hi Cyril,

 

It seems that the error eventually resolved itself after I created a new package and substance graph without saving. Had no issues since. May or may not be related.

 

Thanks for your help

Umar AR

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