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Aryan229176685j08
Participant
January 31, 2022
Answered

'Send to' option not available in ADOBE version of substance designer

  • January 31, 2022
  • 1 reply
  • 545 views

I can only see the 'send to player' option in the dropdown, nothing else. I am using the adobe version with a student license. Do I have to enable it anywhere? I see nobody else experiencing this issue, except for steam users but I am not using it on steam.

This topic has been closed for replies.
Correct answer Luca Giarrizzo

Hello @Aryan229176685j08,

 

Thank you for providing the log file.

 

The version installed through an installer downloaded on Substance3d.com is the Substance edition, and does not include interoperability features such as Send to, as these rely on librairies included in the Creative Cloud Desktop application.

This version is identified by the "(Substance edition)" suffix in the application's title bar and Help menu's About... dialog.

 

Interoperability features are exclusive to the version installed through the Creative Cloud Desktop application.

 

I hope this clears things up!

 

1 reply

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity Manager
Community Manager
February 1, 2022

Hello @Aryan229176685j08,

 

Please send me Designer's log file so I can investigate the issue. You may export it using the Help > Export log file... option in Designer's main menu.

Also, you may refer to the Send to page of Designer's documentation for the expected behaviour of this feature.

 

Best regards.

 

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    A
    Aryan229176685j08Author
    Participant
    February 1, 2022

    Hey thanks for replying, the log is attached to this reply. Uh, one more question, the adobe version is the same as the version on the substance website because Adobe owns it right? Because I looked into it more and I might not have the adobe version, but the substance version so that might be the case if they're different products; I'm just really confused at this point

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity ManagerCorrect answer
    Community Manager
    February 2, 2022

    Hello @Aryan229176685j08,

     

    Thank you for providing the log file.

     

    The version installed through an installer downloaded on Substance3d.com is the Substance edition, and does not include interoperability features such as Send to, as these rely on librairies included in the Creative Cloud Desktop application.

    This version is identified by the "(Substance edition)" suffix in the application's title bar and Help menu's About... dialog.

     

    Interoperability features are exclusive to the version installed through the Creative Cloud Desktop application.

     

    I hope this clears things up!

     

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
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