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Unable to open even after uninstall and reinstallation + Update

New Here ,
May 29, 2023 May 29, 2023

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Screenshot 2023-05-29 104822.png

Will stay on this scene forever, Cannot hit the close button. I began experiencing this issue. I followed adobe's advice, went into regedit and deleted windows 2018 key. I reinstalled from scratch. After updating and reinstalling it opened a total of two times and I was grateful for this to be working again, until it broke once again. It is incredibly furustrating as I have deadlines and work to be completing and the software is completly unresponsive.

Bug Unresolved
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Bugs & Crashes

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9 Comments
Adobe Employee ,
May 30, 2023 May 30, 2023

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Hi @Carla26416226k36o,

 

Would you mind sharing your log

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

so I can have a better idea on what's happening.

 

Also, do you have a particular workflow to specify? Using multiple licenses? Using a cloud PC? etc.

 

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
May 30, 2023 May 30, 2023

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Mine looks about the same as the example you provided, C:\Users\gioia\AppData\Local\Adobe\Adobe Substance 3D Painter.

My license is provided by my school, but this is a personal laptop. Additionally, I have not had problems with any other adobe application, including Substance Designer which runs normally.

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New Here ,
May 30, 2023 May 30, 2023

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I do have another update however, it is not a permanent solution and I would like this to be resolved properly.

It seems to open when run as an administrator. But it still does not open normally.

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Hello @Carla26416226k36o,

 

What do you mean by another update? What's the issue when running the software as an andministrator?

 

Also, C:\Users\gioia\AppData\Local\Adobe\Adobe is the location of the log. The log is a text file with many informations on your Painter's session. Would you mind sharing this file with me?

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
May 30, 2023 May 30, 2023

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I was specifying that the application opens when I "run as administrator"

How do you want me to send you the log, I have the file here but I am unable to add a file attachment here.

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Adobe Employee ,
May 31, 2023 May 31, 2023

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You can send the log at cdellenbach@adobe.com

 

For the administrator part, you specified that it was still not opening normally, so I wanted to know what's the abnormal part.

 

Keep me updated.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
May 31, 2023 May 31, 2023

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I have sent you the log. However, I have encountered a new related problem. As I mentioned yesterday substance painter allowed me to open it when run as administrator. I opened it up this morning to continue working on this process and am met with the image below. My file has been corrupted, making working on substance painter even when run as an administrator impossible.Screenshot 2023-05-31 092143.png

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Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

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Does Substance 3D Painter open properly when you're not opening it trough a .SPP file?

 

The error warns you the project is corrupted. To be honest, this is the error you don't want to have. Do you have an autosave somewhere and if so, could you share the file with me?

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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New Here ,
Jun 01, 2023 Jun 01, 2023

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It's alright, it's nothing that hasn't happened before. 
Substance painter does not open normally no matter which way it is opened, not through a file, through the file explorer etc. 

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