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1

3D Painter 11 -- 3dConnexion crash

Explorer ,
Mar 11, 2025 Mar 11, 2025

when drawing with the path tool, if you navigate with the 3dConnexion mouse, the 3d camera turns off. if I do not restart the program, it does not come back.

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Bugs & Crashes , Discussion
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correct answers 2 Pinned Replies

Adobe Employee , Mar 17, 2025 Mar 17, 2025

Thanks to your report, we were able to reproduce the issue and this is clearly a bug. We've started working on a fix.


Best regards,

 

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Adobe Employee , Jun 30, 2025 Jun 30, 2025

Bug fix 11.0.2 fixes the issue.

 

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12 Comments
Adobe Employee ,
Mar 12, 2025 Mar 12, 2025

Hi @ozcanosx,

 

Thank you for the report.

 

We'll make tests on our side and I'll get back to you as soon as I have something to share.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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Explorer ,
Mar 12, 2025 Mar 12, 2025

I've seen belowed message in console. 

 

[Paint Viewer] Corrupted Camera Data. Data will be restored to default position.

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Adobe Employee ,
Mar 17, 2025 Mar 17, 2025

Thanks to your report, we were able to reproduce the issue and this is clearly a bug. We've started working on a fix.


Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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New Here ,
Apr 02, 2025 Apr 02, 2025

I have the same problem, but this only happens when I have the option set in the 3d mouse driver (Navigation mode - terget camera mode) and most important in (Rotation center - Auto)

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New Here ,
Apr 09, 2025 Apr 09, 2025

same issue happens regardless of 3D connexion setting.

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Community Beginner ,
Jun 29, 2025 Jun 29, 2025

Hi, same issue for me with my 3d Mouse....has this problem been fixed?

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Adobe Employee ,
Jun 30, 2025 Jun 30, 2025

Last discussion I had, the problem was fixed. Let me know if you're still facing issues.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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Community Beginner ,
Jun 30, 2025 Jun 30, 2025

Hi Cyril, but did you create a patch or an update (I just started working with SP)?

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Community Beginner ,
Jun 30, 2025 Jun 30, 2025

I mean here in office we have version 11 but the problem is still existing

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Adobe Employee ,
Jun 30, 2025 Jun 30, 2025

Yes ! It was in our latest minor bug fix (11.0.2). You can find all our updates here.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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Community Beginner ,
Jun 30, 2025 Jun 30, 2025

excellent, thanks!

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Adobe Employee ,
Jun 30, 2025 Jun 30, 2025
LATEST

Bug fix 11.0.2 fixes the issue.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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