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masturahturah
Participant
May 17, 2023
Question

3D Object showing as flat object

  • May 17, 2023
  • 2 replies
  • 569 views

Hello, I am totally angry because I know its probably something I am missing, but for some reason my 3D object will show as a flat object on my workspace, why I follow all the Import instruction, and it does not accept any colour change or masks in the material mode. Please help me.

Massie

This topic has been closed for replies.

2 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
May 18, 2023

Hi

If your system meets the hardware requirements to run painter- see here to check :  https://substance3d.adobe.com/documentation/spdoc/hardware-requirements-220857181.html

then try updating the shader as described here :

https://substance3d.adobe.com/documentation/spdoc/mesh-appears-pink-in-the-viewport-172819549.html

https://substance3d.adobe.com/documentation/spdoc/updating-a-shader-172824076.html

 

Dave

    M
    masturahturahAuthor
    Participant
    May 24, 2023

    Hello Dave,

    I made the changes as you asked, seemes like its much bigger problem. when i use Clay, I can see the 3d object, however when I set it up as you suggested, it goes flat pink again. With those errors on the right. also in the update window, it doesnot allow to be updated. My machine is a Macbook pro, processor:

    2.7 GHz Dual-Core Intel Core i5, Graphics:

    Intel Iris Graphics 6100 1536 MB

    Please get back to me asap. 

    Massie

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    May 24, 2023

    Hello Massie,

     

    Unfortunately your Macbook pro doesn't seem to meet the minimum requirement and such a visual issue is most likely due to the hardware. I'm afraid there's not much we can do

     

    We can always try to optimize the project, but I don't think this will solve the current problem. While creating a project, make sure your Document Resolution is 1024 or below, but not above. I'd advise you to avoid the UV Tile workflow as much as possible and to deactivate the Temporal Anti-Aliasing under the camera settings.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 17, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Substance 3d Painter forum so that proper help can be offered.

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