Cannot open Substance Painter of student version

Forum|Forum|4 years ago
December 7, 2021
1 reply
427 views

Hello,

I downloaded the student version of Substance Painter from its own website, not from Adobe Cloud.

https://www.substance3d.com/

Since I got the student licence, I downloaded it directly from it website, but I cannot open.

When I open it, it crushes.

I already used the tiral version of Substance Painter before(At that time, I downloaded it with Adobe Cloud).

When I tried to reinstall it with Adobe Cloud, I get the same error. When it started to open, it just crashed.

How can I do for this ?

Bugs & Crashes

This topic has been closed for replies.

GeoffroySC

Community Manager

Hi,

Could you give more information about your situation? What is your OS? Do you have administrative rights?

Thank you for your help,

Kind Regards,

Geoffroy SC

J

JackorJulieAuthor

Participant

Hi,

I'm using Mac OS Catalina and I do have administrative rights.

Thank you.

GeoffroySC

Community Manager

This is a bug on macOS Catalina that we are currently fixing. You could fix this issue by downloading a previous version of Painter 7.3.0, waiting for the coming bug fix, or upgrading your OS.

Kind Regards,

Geoffroy SC

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded