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Corrupted file Substance painter

New Here ,
Mar 30, 2022 Mar 30, 2022

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I have this substance painter file I have been working on since the beginning of the month. I haven't touched it since the 16th but when I came back to it today, the 30th of march, the file opened, displayed nothing and just had an error message saying the file is corrupted and cannot be read.

I haven't done anything to the file or havent done any updates to substance painter since, or any resets to my computer. Is is possible to recover the file and if so how would I be able to do it? It's quite an important file and it's going to be awful if I cannot recover it...

 

Thank you

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Bugs & Crashes , Discussion

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi,

 

Unfortunately, there is not much to be done when an entire project is corrupted, but in the future, please make sure you have enough space on the disk where you are saving both your project and your temporary cache files. If you have a huge project, you may need more than 15 GB for temporary cache use. You can change the temp cache location in Edit > Settings > Temporary Files > change the location for your Cache Directory.

You can track your cache usage on the bottom right of Painter's window: when it becomes red, it means you have less than 5GB left, and if Painter (or another software) uses all of it, it might crash.

 

 

You can also check for autosave files either just next to your project, either in the location you chose in Plugins > autosave > configure ( by default, the autosave files are located in Documents\Adobe\Adobe Substance 3D Painter\autosave )

 

Kind Regards,

Geoffroy SC

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