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Participant
October 12, 2023
Question

Education License for Substance 3D Painter

  • October 12, 2023
  • 1 reply
  • 393 views

I'm a university student trying to get the Education license for the Substance 3D Collection. I'm not renewing a license. I've tried using three different emails on here. The first email I tried was my university email. Trying the emails the first time would give me a "Successful Request" message, but I would never get the email with the code. Trying the email for a second time results in a "UniqueID Already Exists" message. I've double-checked the emails, I'm typing them correctly and there's nothing in the junk/spam folder.


I'm really not sure what I'm doing wrong.

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1 reply

kglad
Community Expert
Community Expert
October 13, 2023

you're pretty much on your own. adobe can't fix it because the free education licensing is handled by a different entity, adobepartneroffer.com and i've never seen any way to contact them.