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Errors while logging into Painter

Participant ,
Oct 20, 2023 Oct 20, 2023

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Hello,

 

I get again these messages everytime I open Painter. I know I should save the materials and textures directly to my librabry, but that doesn't seem to work anymore. (had this same issue in the past)

 

Is there anyting I could do? Thanks

 

Screenshot_2.png

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Are these errors all for your custom assets or also for the native ones from Painter? In Edit > Settings > Libraries, which library is selected?

 

Librairies.png

 

Is this occuring since the last update?

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Participant ,
Oct 20, 2023 Oct 20, 2023

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They are assets I imported myself from different sources. As I read the list, I don't think any of them came with Painter.

 

I am working with an older version of Painter (8.2.0).

 

Screenshot_3.png

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Participant ,
Oct 29, 2023 Oct 29, 2023

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Hi, 

 

so does this mean I just can't use this assets?

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi,

 

Sorry I missed your last message.

 

I don't think the error comes from the assets, but more from their locations.

 

In order to work properly, a custom Painter library must always be built this way.

 

CyrilDellenbach_0-1698669818600.png

As long as you have all these folders, the library should work properly. You can then place your ressources in the correct folder, or simply drag and drop them in Substance 3D Painter.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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