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Failed to save - "Can't serialize empty surface"

New Here ,
Apr 24, 2022 Apr 24, 2022

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I just wanted to post my solution to this error that was preventing me from saving in Substance 3D Painter 7.4.3. I had seen several posts saying this is caused by having lost/unallocated textures in the file, but I did not have any. What solved the issue was deleting the default "Layer 1" paint layers that Painter automatically adds to each texture set. I imagine any empty layer could cause this error. It seems incredibly neglectfull that the file defualts that ship with a software are completely preventing user files to be saved in some cases. 

Filing a bug report for this as well, but figured it would be useful as a topic here in the meantime.

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New Here ,
Oct 04, 2022 Oct 04, 2022

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It didn't work for me deleting the layers created by default by substance but I opened the error log and right clicked + clear and it let me save. It also makes a lot of sense...

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New Here ,
Nov 25, 2022 Nov 25, 2022

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it didnt make sense to me when you just have to clear the error log but it works for me man. Thank you !

 

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New Here ,
Oct 26, 2022 Oct 26, 2022

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I was just having this issue. Mine was caused by an imported texture. Not sure why there was a problem at all, as I've done this many times before, but I created an ID map outside of substance and imported it to my project. All my other maps were baked in Substance. Once I removed the file from my project completely (cleared from baked maps and cleaned my file), I was able to save again. I tried reimporting the file again to see if it would work, but had the same issue. So, ended up unable to use my id map. 

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Na nothing is working..there's no default layers, cleared extra resources, still giving error [ResourceImage] Can't serialize empty surface

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New Here ,
Nov 23, 2022 Nov 23, 2022

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Use this Go to

File > Clean then save.

It's worked for me.

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