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High DPI UI scaling

Engaged ,
Jul 08, 2021 Jul 08, 2021

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I use painter and designer on a laptop with a 15" screen at 4k resolution (250% DPI scaling). The two programs have UI fonts that area unusually large.

 

In designer I can disable high UI scaling, but then the fonts are tiny.

 

I haven't found a settings like that in painter. Changing DPI scaling settings in the properties of the executable has no effect.

 

Is there a way for me to adjust the UI scale in both programs?

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correct answers 1 Correct answer

Adobe Employee , Jun 08, 2022 Jun 08, 2022

Sorry for the trouble, we were hoping that updating to a newer version of Qt would solve those issues (as seen on their own bug tracker), but in the end, it wasn't the case. We need to look back again at the root cause to figure something out. We cannot tell for now when this will be fixed.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Hi Adobe? Is anyone going to answer this question? This issue has been raised countless times without it ever being addressed. Is there a way to control the scaling, or are you addressing the issue?

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi,

Interface scaling problems is something we are trying to improve. Scaling issues are very much bound to what our GUI toolkit, Qt,  permits. We can't do as much as we would like to improve this. 

Thank you, 

Kind Regards,

Geoffroy SC

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New Here ,
Jun 08, 2022 Jun 08, 2022

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But this is your excuse, last 3-4 years already. First it was bug in Qt back in 2019, and now it's Qt limitation. 
Maya also use Qt and UI scaling is ok, I'm still using Maya 2019 and I don't have problem. 
It's shame that you have superb program, top of the game, Adobe money for development, but you cannot or don't know how to resolve this several years old issue with High DPI. 

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Sorry for the trouble, we were hoping that updating to a newer version of Qt would solve those issues (as seen on their own bug tracker), but in the end, it wasn't the case. We need to look back again at the root cause to figure something out. We cannot tell for now when this will be fixed.

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Engaged ,
Jun 08, 2022 Jun 08, 2022

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Obviously, not an answer. There should be an "adobe says go fund yourself", preformatted response.

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hi,

This is genuinely the best answer we can give right now. I'm a user of Painter and want this to change; however, technical limitations, time constraints, and new features are to be considered. 
Thank you for your understanding,
Kind Regards,

Geoffroy SC

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