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How to cancel my free trial

New Here ,
Oct 29, 2021 Oct 29, 2021

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Greetings,

I am having trouble cancelling my free trial for Substance 3D Painter on Creative Cloud. I don''t want to be charged when my trial expires.

Can anyone help me with this? 

Thank you in adavance.

 

Have a great day,

 

Kunal

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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In the desktop application click at the top right (where you see your avatar image) and choose Adobe Account.

In the Adobe account look for your 3D plan and choose Manage Plan

Then click on Cancel Plan

 

Dave

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New Here ,
Nov 01, 2021 Nov 01, 2021

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That's it, it doesn't show me any other plan than my photography plan. I had contacted support, and they said they did not see any Substance plan for my account. For now I have just uninstalled substance painter. I hope I will not get charged when the trial expires.

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