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Participant
July 9, 2021
Answered

My asset points they have disappeared ! Help

  • July 9, 2021
  • 1 reply
  • 453 views

Hello, I just entered source and I see that all my asset points have disappeared! Can someone help me get them back!

Tysm in advance

 

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Correct answer davescm

You will probably have entered Adobe 3D assets (formerly Source) with your Adobe ID. The points for these are currently separate to those built up under Substance. Adobe have said they do have plans to combine the two later.

In the meantime, if you go to the top right of the Source webpage and log out, you can then log straight back in with your Substance log in details. Your Substance points should still be there and usable.

 

Dave

1 reply

davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
July 9, 2021

You will probably have entered Adobe 3D assets (formerly Source) with your Adobe ID. The points for these are currently separate to those built up under Substance. Adobe have said they do have plans to combine the two later.

In the meantime, if you go to the top right of the Source webpage and log out, you can then log straight back in with your Substance log in details. Your Substance points should still be there and usable.

 

Dave

Participant
July 9, 2021

Aww thank you so much ! I hadn't realized that and I panicked! 

Regards

 

Hans

davescm
Community Expert
Community Expert
July 9, 2021

You're welcome 🙂

Dave