My substance model has no shader please help

[Syden27051695lfcc]

hello, I have opened substance and I have encountered this problem where when I open subtance, it comes up pink or without any shaders. I have viewed on adobe website and I have followed the advice which adobe gave me but the advice doesnt work. Can you guys please help me.

[Cyril Dellenbach]

Hi @Syden27051695lfcc,

Thanks for the message.

Could you send me your log (help > export log…), so I may dig deeper into the issue?

Best regards,

[Syden27051695lfcc]

 hi this is my log can you please help me, thank you