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Odin29343114yccb
Participant
April 11, 2023
Question

Not getting the student redeem code for 3D Painter

  • April 11, 2023
  • 1 reply
  • 2052 views

Hello,

I'm getting this error every time I'm trying to get the code for my student 3D Painter license. It worked the first time, but I didn't get the email with the code. 

So basically I'm stuck with no code... Is there any fix for this?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 11, 2023

you should search your spam folder or contact the code issuer.

O
Odin29343114yccbAuthor
Participant
April 17, 2023

I've tried this this with no luck. My school says it's an issue on Adobe's side. 

It seems like the server won't send me the code. I tried again today and got this screen, but no mail, not even in spam folder.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 19, 2023

That doesn't make sense. I get mails from Adobe and many others. 

Any suggestion how to check this?


@Odin29343114yccb 

 

you could see if you can contact adobe support to get more help. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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