Substance 3D Painter "Sorry, something went wrong." The app failed to connect to the Adobe servers?

[aphiwat0101]

how to fix it? 

[Cedric Marchessoux]

Sorry for the trouble you are facing to.
https://support.microsoft.com/en-us/office/change-the-windows-regional-settings-to-modify-the-appear...
Changing the regional settings should fix it.
I forward to the team to see if there is something wrong for Adobe Susbtance 3D Painter that can fix it.

[Cedric Marchessoux]

to help the team for understanding the issue and find the fix, we need a log:
it should be in in %TEMP%/NGL on Windows and ~/Library/logs/NGL on Mac (something like NGLClient_SubstancePainter17.2.1.log)
if you can send me it in a private message then I can forward it to the team.