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Substance 3D Painter won't recognize my Drivers

Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Every time I try and run Painter, I get a message saying my drivers are out of date, which is impossible, since I_just_updated them about an hour before I purchased the subscription.

 

How do I fix this problem?

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correct answers 1 Correct answer

Adobe Employee , Jun 24, 2021 Jun 24, 2021

Hi all !
Like in the other discussion, it's a bug and we are looking into it.

You can disregard the message for now or downgrade your drivers version if you prefer.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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I have the same problem with the nvidia drivers, is this the same message you get?

 

https://community.adobe.com/t5/substance-3d-painter/problem-with-the-latest-version-of-nvidia-driver...

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Same problem, and same message (except my card is a 2070 rtx super)

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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I'm having the same issue.

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Explorer ,
Jun 24, 2021 Jun 24, 2021

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I have the same problem, I had to revert my driver, Painter doesn't recognize the latest Nvidia Driver Update

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Explorer ,
Jun 24, 2021 Jun 24, 2021

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had the same problem and reverted to 466.77 game ready driver and it's good but you don't have the latest drivers

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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Yeah I eventually reverted back to the last Studio Driver and it worked.

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi all !
Like in the other discussion, it's a bug and we are looking into it.

You can disregard the message for now or downgrade your drivers version if you prefer.

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