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Substance Painter 2019 crashes on startup

Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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Hello Guys,

 

I have Acer Nitro 5 laptop.
Config:
CPU i7 11800H
GPU GeForce RTX 3050Ti 4GB
RAM 32 GB .

 

My query is, I have installed my perpetual Indie licence of Substance Painter 2019,but I can't open it.

 

On other hand I have installed new Adobe Substance 3D Painter trial version and its open and work properly.

 

So what are the issue with my installed perpetual Indie license of Substance Painter 2019?

Please let me know.

 

Thanks and Regards,

Bhushan.

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Bugs & Crashes

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New Here ,
Dec 03, 2021 Dec 03, 2021

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I am having the same issue. The splash loading screen pops up and then instantly closes.

I have a perpetual Indie license for both Painter and Designer.

My Painter version is 2019.1.3

My Designer version is 2018.1.2

 

My PC specs:

i9-12900k

RTX 3080 Ti

64 GB DDR4 3200 MHz

 

Have you been able to find a fix yet?

 

Thanks!

- Tate

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Community Beginner ,
Dec 10, 2021 Dec 10, 2021

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Yes, solved.


First of all thanks to the Substance Team to help me out with this issue.

Use this link:
https://support.networkoptix.com/hc/en-us/articles/115015730007-Nx-Software-crashes-due-to-libeay32-...

 

Download
libeay.dll for 64-bit Windows

 

And place in
C:\Program Files\Allegorithmic\Substance Painter


Remane old libeay32 to _libeay32 and paste a newly downloaded libeay32 file.


And it works.

 

Regards,
Bhushan.

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Explorer ,
Aug 10, 2023 Aug 10, 2023

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Hi Bhushan.  I'm having trouble locating the libeay32.dll file.  I followed your networkoptix.com link.  Once there, it says 

  1. Download the latest OpenGL emulation library. By default, you download the MSVC package.
  2. Extract the archive to a folder.
  3. Copy the libeay32.dll file from the extracted folder.

 

I followed the OpenGL emulation library link to github.  What file should I download?  I tried downloading mesa3d-23.1.5-release-msvc.7z (as well as all the other files listed under Assets) and extracting it, but no where could I find libeay32.dll.  The only "lib" files in the extracted folder are libEGL.dll, libgallium_wgl.dll, libglapi.dll, libGLESv1_CM.dll, and libGLESv2.dll

 

Do you have a direct link for a file that contains "libeay.dll for 64 bit Windows".

 

Thanks,

-Dave

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Share your email id I will send you  libeay32.dll file

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Explorer ,
Aug 10, 2023 Aug 10, 2023

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Thanks.  I sent you a private message.

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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Mail sent.

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Explorer ,
Aug 12, 2023 Aug 12, 2023

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Wow!!  Thanks so much.  For the longest time, I couldn't get my copy of Substance Painter 2 (Steam) to launch, and considered it abandoned.  This totally was the solution!!  AND it also fixed my Marvelous Designer 6 (Steam) which also refused to launch.

 

Thanks again, Bhushan, for finding the solution and providing it to me. 🙂

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New Here ,
Sep 07, 2023 Sep 07, 2023

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I have the same Problem would it be possible that you upload the File here or send it to me aswell ?

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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Here is the file

libeay32.dll 

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New Here ,
Sep 07, 2023 Sep 07, 2023

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Thanks!

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