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bhushana2756159
bhushana2756159
Participant
October 26, 2021
Question

Substance Painter 2019 crashes on startup

  • October 26, 2021
  • 2 replies
  • 3016 views

Hello Guys,

 

I have Acer Nitro 5 laptop.
Config:
CPU i7 11800H
GPU GeForce RTX 3050Ti 4GB
RAM 32 GB .

 

My query is, I have installed my perpetual Indie licence of Substance Painter 2019,but I can't open it.

 

On other hand I have installed new Adobe Substance 3D Painter trial version and its open and work properly.

 

So what are the issue with my installed perpetual Indie license of Substance Painter 2019?

Please let me know.

 

Thanks and Regards,

Bhushan.

This topic has been closed for replies.

2 replies

bhushana2756159
bhushana2756159Author
Participant
September 7, 2023

Here is the file

libeay32.dll 

P
Peter31452408r1dp
Participant
September 7, 2023

Thanks!

T
T_House
Participating Frequently
December 4, 2021

I am having the same issue. The splash loading screen pops up and then instantly closes.

I have a perpetual Indie license for both Painter and Designer.

My Painter version is 2019.1.3

My Designer version is 2018.1.2

 

My PC specs:

i9-12900k

RTX 3080 Ti

64 GB DDR4 3200 MHz

 

Have you been able to find a fix yet?

 

Thanks!

- Tate

bhushana2756159
bhushana2756159Author
Participant
December 10, 2021

Yes, solved.


First of all thanks to the Substance Team to help me out with this issue.

Use this link:
https://support.networkoptix.com/hc/en-us/articles/115015730007-Nx-Software-crashes-due-to-libeay32-dll-on-Windows

 

Download
libeay.dll for 64-bit Windows

 

And place in
C:\Program Files\Allegorithmic\Substance Painter


Remane old libeay32 to _libeay32 and paste a newly downloaded libeay32 file.


And it works.

 

Regards,
Bhushan.

    D
    David Wigforss
    Participating Frequently
    August 10, 2023

    Hi Bhushan.  I'm having trouble locating the libeay32.dll file.  I followed your networkoptix.com link.  Once there, it says 

    1. Download the latest OpenGL emulation library. By default, you download the MSVC package.
    2. Extract the archive to a folder.
    3. Copy the libeay32.dll file from the extracted folder.

     

    I followed the OpenGL emulation library link to github.  What file should I download?  I tried downloading mesa3d-23.1.5-release-msvc.7z (as well as all the other files listed under Assets) and extracting it, but no where could I find libeay32.dll.  The only "lib" files in the extracted folder are libEGL.dll, libgallium_wgl.dll, libglapi.dll, libGLESv1_CM.dll, and libGLESv2.dll

     

    Do you have a direct link for a file that contains "libeay.dll for 64 bit Windows".

     

    Thanks,

    -Dave

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