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Answered

Substance Painter crashing on launch!

I have just got the 30 day trail of Substance Painter. It opens for a secound then crashes.

Says I have 30 days left.

Any help please??

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Correct answer Jeremie Noguer

We had an issue ealier today with entitlement for trial versions but this should be resolved now.

Participant

Same thing is happening to me. Trying it to see if will fit for our company needs, but it just crash on startup.

Participating Frequently

Same problem, launch crash. It crash after a few second after opened. I used painter before adobe. It was work fine.

Participating Frequently

I solved my problem with windows graphics setting. Set Painter GPU high performans gpu.

Participant

It keeps crashing when I open it and I've already uninstalled and reinstalled it? What else did you do to fix it?

Participating Frequently

Same problem. New to Substance but trying it as it's recommended to me. Just tried re-installing it and it dies on startup.

Correct answer

Community Manager

We had an issue ealier today with entitlement for trial versions but this should be resolved now.

Participating Frequently

I can open it now, thank you.

Participant

Same thing. Painter/Sampler/Designer aren't working. Everytime I open them, they crash.

Participant

Now is working fine. Thank you for the fix!

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