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Participant
June 23, 2021
Answered

Substance Painter crashing on launch!

  • June 23, 2021
  • 4 replies
  • 2704 views

I have just got the 30 day trail of Substance Painter. It opens for a secound then crashes. 

 

Says I have 30 days left.

Any help please??

This topic has been closed for replies.
Correct answer Jeremie Noguer

We had an issue ealier today with entitlement for trial versions but this should be resolved now.

4 replies

Participant
September 3, 2021

Same thing is happening to me. Trying it to see if will fit for our company needs, but it just crash on startup.

 

Bahar Caneli
Participating Frequently
November 30, 2021

Same problem, launch crash. It crash after a few second after opened. I used painter before adobe. It was work fine.

Bahar Caneli
Participating Frequently
November 30, 2021

I solved my problem with windows graphics setting. Set Painter GPU high performans gpu.

Participant
July 6, 2021

It keeps crashing when I open it and I've already uninstalled and reinstalled it? What else did you do to fix it? 

Participating Frequently
June 23, 2021

Same problem. New to Substance but trying it as it's recommended to me. Just tried re-installing it and it dies on startup.

Jeremie Noguer
Community Manager
Jeremie NoguerCommunity ManagerCorrect answer
Community Manager
June 23, 2021

We had an issue ealier today with entitlement for trial versions but this should be resolved now.

Participating Frequently
June 24, 2021

I can open it now, thank you.

AlejandroSoriano
Participant
June 23, 2021

Same thing. Painter/Sampler/Designer aren't working. Everytime I open them, they crash.

AlejandroSoriano
Participant
June 24, 2021

Now is working fine. Thank you for the fix!