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defaultk7332u80qfy9
Participant
June 15, 2022
Question

Substance painter not exporting 8k maps correctly.

  • June 15, 2022
  • 2 replies
  • 7495 views

Hi

So here's the problem...

I have more or less finished texturing my model in Substance Painter, and am able to to export, everything seems fine, "Export Complete" it says. Little did I know at this point, that half of the texture map would be missing from the export. I have tried using a few different shaders and export templates, but nothing seems to work.

 

Attached is an image of what it should look like and one of how it is exporting, with a circle around the main bit that I need to be visible (I have just used the colour map for this example but is the case across all of the maps). Excuse the shoddy UV map, it was an auto unwrap...

 

Help me Adobe Support Community, you're my only hope

 

 

 

 

    This topic has been closed for replies.

    2 replies

    GeoffroySC
    Community Manager
    GeoffroySCCommunity Manager
    Community Manager
    June 15, 2022

    Hi,

    It may be because you didn't fill that area with anything and the exporter is interpreting that as alpha (translucency in the texture). If you could share a screenshot showing your layer stack and the vierport, it would help me identify the source of your problem.

    Thank you,

    Kind Regards,

    Geoffroy SC

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    defaultk7332u80qfy9Author
    Participant
    June 15, 2022

    Hi Geoffroy, ta for the quick response, here is what I'm looking at

     

     

    Another quick update. I have just exported at 4K instead of the preferred 8K, and it seems to have exported fine. Is 8K an experimental feature or something?

     

    Cheers

     

      M
      Mark - Da_Drood
      Inspiring
      January 10, 2024

      Thanks for the details and the kind words ! I'll check on my side with a similar setup.

       

      If this is in fact a bug (which it looks like), this indeed probably won't be fixed for the 2023 steam update.

       

      I agree this is frustrating, but as far as I know we only work on previous steam version for major blocking bugs, and I'm afraid this won't change in the near future.

       

      That being said, I'll try to discuss with the team. After all, this is blocking for a specific workflow.

       

      Regards,


      Thank you for your understanding Cyril and for always going the extra mile for the users 🙂
      Kind Regards
      Mark

      D
      defaultk7332u80qfy9Author
      Participant
      June 15, 2022

      Lil update, I just tried exporting just the layer that has that "missing part" on, and it exported the vast majority of the texture, but still missed off that part

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