• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Substance Painter not opening .spp file (Steam version) from Desktop

Community Beginner ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

I'm new to using substance painter, and decided to purchase the 2023 app from steam. The app itself works fine I can open it, paint, bake all that good stuff. However after saving a file as .spp and closing the app, when I try to open it agan... nothing.

 

The app doesn't open and when I try to open the file with a program I get an error message saying "Catastrophic Failure".

I also tried saving as a template to see if that would work but was met with the same message when trying to open it.

Nuntis_0-1683536715161.png

Nuntis_1-1683536771751.png

 

Finaly I tried opening the file from the Substance Painter app (File > Open/Ctrl + O) and it opens straight away.

I can open the file so I can't complain but at the very least I was wondering why I'm unable to open files externaly to the app? Does this happen on the Adobe suite version aswell? Or is this a bug on the Steam version?

TOPICS
Bugs & Crashes , Discussion

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

Hello @Nuntis,

 

Thanks for reporting, I am not aware of such a bug and if someone else as the same issue, please add a message down this thread.

 

I'll talk with the team and run some tests, but in the meantime, I'd advise you to make sure the .SPP files are correctly associated to Substance 3D Painter.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

LATEST

I'm currently getting the exact same problem and the problem presists after a reinstall too. 

Jarnefeldt263836770lah_0-1684886153065.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources