• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Substance Painter screen flickering

New Here ,
Sep 08, 2023 Sep 08, 2023

Copy link to clipboard

Copied

Hello everyone

I have an Msi brand laptop. When I enter Substance Painter, the screen occasionally flickers. I do not experience this problem in normal use or games on the computer, I only experience it with this program. I tried all kinds of ways but I couldn't solve it. Reset, Driver uninstall etc. What is the solution to this? I've included a video below.

TOPICS
Discussion

Views

335

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2023 Sep 08, 2023

Copy link to clipboard

Copied

Hello Hasan,

 

To be honest, this is the first time I see such an issue with Substance Painter. Let me investigate a little bit, but in the meantime, could you send me your log (help > export log), so I can have a closer look? 

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 08, 2023 Sep 08, 2023

Copy link to clipboard

Copied

Hi Cyrill,

Below is the log. Thanks for your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2023 Sep 11, 2023

Copy link to clipboard

Copied

Does anyone know the solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

Sorry for the late answer!

 

Do you have other screens/tablets connected to your laptop?

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

No problem Cyril

 There is no screen or tablet connected to the laptop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

Copy link to clipboard

Copied

For me the issue is hardware related, and I'm afraid the RAM is below the minimum requirement for running Substance 3D Painter.

 

That being said, when the flickering have started? Was it after a specific update? You could also try to update your GPU driver, but considering how recent your current one is, I'm not sure this will help

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 20, 2023 Sep 20, 2023

Copy link to clipboard

Copied

LATEST

Hi Crill,

I solved the problem. The problems went away when I turned off the power saving and adaptive sync settings from the Intel Graphics Control Center. It may sound ridiculous, but since I am working on a 4k and 144 Hz panel, there is no program support. The UI looks both large and blurry. I had to reduce my screen to 2k. I think there should be more detailed settings regarding graphics in the substance painter.

 

Thanks for helping.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources