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Participant
May 21, 2025
Answered

Substance Painter Student License Verification email not showing up

  • May 21, 2025
  • 4 replies
  • 905 views

And before you say it, I have checked my Spam multiple times. I've checked the forums to see that this is an ongoing issue, where once you enter your email for the Student License it just never actually is sent. I'm sending this out in the hopes someone from support can look into this issue for me. I've tried with another email and I get the exact same issue.

Correct answer Cyril Dellenbach

I’ve been experiencing this issue for almost a week now, and unfortunately, none of the suggested troubleshooting steps have resolved the problem. I also reached out to Adobe Support, but the responses I received largely repeated the same steps already attempted—without success.

I tried contacting Cyril Dellenbach directly via DM, but have not received a response. Additionally, related threads discussing this problem remain unresolved.

Given the persistent nature of this issue, could you please escalate this matter or reach out to Adobe on my behalf? Your support in helping to get this addressed more effectively would be greatly appreciated.

 

Thank you for your time and assistance. <a href="https://connectvending.co.uk/">Go to more</a>


Hi everyone,

 

Trust me, I know this is a frequent issue at the same period each year. This has already been escalated (many times). I've received your DM, and an e-mail should be sent in the coming days.

 

Sorry if I haven't answer, a lot of DM came on the topic.

 

Best regards,

 

4 replies

Participant
June 4, 2025

I've been dealing with this issue for nearly a week, and unfortunately, none of the recommended troubleshooting steps have resolved it. I also contacted Adobe Support, but their responses mostly repeated the same steps I had already tried—without success.

I attempted to reach out to Cyril Dellenbach directly via DM but haven’t received a reply. Related discussion threads on this topic also remain unresolved.

Given the ongoing nature of the problem, could you please escalate this matter or reach out to Adobe on my behalf? Your assistance in getting this addressed more effectively would be greatly appreciated. Check this website  for more details.

Participant
May 31, 2025

Ive got the same issue 😕😕

Participant
May 26, 2025

Hi! If you're not seeing the Substance Painter student license verification email, try these steps:

Check your spam or junk folder — it often gets filtered there.

Confirm the email address you used during registration is correct.

Wait a bit longer — sometimes it takes a few hours to process.

Try resubmitting the request if it's been more than 24 hours.

If none of that works, you can contact Adobe/Allegorithmic support directly — they’re usually helpful with student license issues.

Hope you get it sorted soon!

Participant
May 26, 2025

I have this issue for almost 1 week, so far no luck. Steps above doesn't work, Adobe support just repeated what you're wrote.
Cyril Dellenbach ignored my DM and threads about this problem are still not resolved. Could you please contact Adobe regarding this?

Participant
May 27, 2025

I’ve been experiencing this issue for almost a week now, and unfortunately, none of the suggested troubleshooting steps have resolved the problem. I also reached out to Adobe Support, but the responses I received largely repeated the same steps already attempted—without success.

I tried contacting Cyril Dellenbach directly via DM, but have not received a response. Additionally, related threads discussing this problem remain unresolved.

Given the persistent nature of this issue, could you please escalate this matter or reach out to Adobe on my behalf? Your support in helping to get this addressed more effectively would be greatly appreciated.

 

Thank you for your time and assistance. <a href="https://connectvending.co.uk/">Go to more</a>

Cyril Dellenbach
Community Manager
Community Manager
May 26, 2025

Hello @Xeno_Falcon9320,

 

Can you DM me the e-mail address you used for the Educational License?

 

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Participant
May 26, 2025

I have this issue for almost 1 week, so far no luck. Steps above doesn't work, Adobe support just repeated what you're wrote.
You ignored my DM and threads about this problem are still not resolved. Could you please contact Adobe regarding this?