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hockeyartist
Participant
August 18, 2021
Answered

Wacom Cintiq pen pressure or middle mouse click issue

  • August 18, 2021
  • 4 replies
  • 3559 views

So having an issue with Substance Painter 3D and my Wacom Cintiq 22HD.  Current drivers and have followed the Substance setup for Windows Ink.  Here's the issue.  I can either toggle off Windows Ink and I am able to use the MMB to pan around the camera, but I lose pen pressure for my brush.  Or I can toggle on Windows Ink and I get back the pen pressure, but lose the ability to use MMB for panning on the pen.

 

Workaround is that I keep Windows Ink on and just use my mouse to MMB pan the camera, but this is obviously not ideal and slows down my work.  There used to be a workaround in Photoshop for this kind of thing in the past using Wintab, but that has since been fixed in Photoshop 2022 so didn't know if there was a similar workaround with Substance 3D Painter.

    This topic has been closed for replies.
    Correct answer Léna Piquet Froyok

    This is an issues with Wacom drivers 6.3.44. We have reported the problem on our side. Meanwhile, downgrading your drivers to version 6.3.43 should make the problem go away. 

    4 replies

    Léna Piquet Froyok
    Adobe Employee
    Léna Piquet FroyokCorrect answer
    Adobe Employee
    August 30, 2021

    This is an issues with Wacom drivers 6.3.44. We have reported the problem on our side. Meanwhile, downgrading your drivers to version 6.3.43 should make the problem go away. 

      M
      malcolmr51035557
      Participating Frequently
      September 2, 2021

      I can confirm that it's being looked at now, it's taken a ridiculous number of e-mails with Wacom (providing data and screen recordings!) but I am now with someone who is testing the issue.

      If it is a known problem - they didn't seem to know about it... but do now. Hopefully we'll get a fix soon. 

      F
      Frederyco
      Participant
      August 29, 2021

      I'm having the exact same issue and it is a no go as I can work like that.

       

      Intuos CTL-480 and Cintiq 12WX. It has been a nightmare to work with wacom and windows ink for a while now, including ZBrush, Photoshop and now Substance 3D.

       

      How is that possible? We pay for windows, we pay for wacom, we pay for Adobe products and services and a something fundamental like that becomes an issue? I'm extremely frustrated, I'm actually pissed of and can't even get proper support! Come on people!

      F
      Frederyco
      Participant
      August 29, 2021

      I mean, I CAN'T work like that!

        A
        AngelDal
        Participant
        August 23, 2021

        Same problem here.

        Cintiq 16, everything was working just fine and all of the shaden it stopped working. 

        Please fix it, there is no way to work like this.

        M
        malcolmr51035557
        Participating Frequently
        August 26, 2021

        I'm talking to Wacom support via e-mail about this and will link to these threads. 

        Scultronic
        Scultronic
        Participant
        August 21, 2021

        I have the same issue I have a Wacom Intous Pro and I have to chose, either lose the hability to pan because with Windows Ink enabled the Middle Click mapped to the pen doesnt get recognized OR lose the pen pressure without Windows Ink but the Middle click in the pen finally gets recognized. Fix this asap please is difficult to work like like this! or completely drop the dependency of Substance Painter to work with the crappy Windows Ink features that is the most unfriendly thing ever created.

         

        I dont know if the Log I uploaded shows that the middle click on pen gets disables once windows ink is enable, but when it gets disabled the middle click on pen works again but the pen pressure instead gets dissable, this is a mess.

        D
        Dane Brennand
        Participant
        August 22, 2021

        I have the exact same issue, brand new PC fresh install of Windows 10 and everything. Middle Mouse click doesn't work.
        If I disable Windows Ink, everything works great EXCEPT Tablet Pressure is gone.

        The strange thing is, my laptop, with the same tablet and Wacom Intuos Pro drivers  from like 2018, has no issue in painter. My work machine at the office is the same, same exact tablet, also older Wacom Drivers (I never update drivers for anything if it's working good).

        I think there's some kind of screwup somewhere with Subdstance or Wacom or both combined with Windows screwing it up, but it needs fixing. Your program is called "Painter" yet I cannot paint in it. Every other app on my PC works fine for the tablet, Photosshop, Zbrush, 3Ds Max, Blender etc etc.

        D
        Dane Brennand
        Participant
        August 22, 2021

        I've just fixed it for my new machine, by......installing the Intuous Pro Drivers from 2018 that my work PC uses. I don't know which version made things more suck, but I know this version works.

         

        I was on the latest Wacom driver, and now that I've installed "WacomTablet_6.3.31-4" middle click, pen pressure, everything works fine. Infact, the pen feels better just drawing wise now for some reason.

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