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dang14894793
dang14894793
Participant
September 1, 2021
Question

Warning about outdated GPU driver after updating to latest GPU driver

  • September 1, 2021
  • 1 reply
  • 3272 views

I'm using Substance Painter version 2020.2.2. Today I downloaded an Nvidia GPU driver update. The next time I opened Substance, I was met with an error/warning:

 

[GPUIssuesCheck] Installed driver for graphics adapter 'NVIDIA GeForce GTX 1070' is outdated.
You should update them for a better experience (http://www.geforce.com/drivers).
The currently installed version is 30.0.14.7168.
The recommended minimum version is 26.21.14.4250 (442.50 WHQL).

 This now gets written to the console log every time I open Substance. Is there a way to stop Substance from performing this check? There seems to be a bug in the driver check version, since I'm using a version higher than the minimum recommended driver.

 

Thanks.

    1 reply

    Léna Piquet Froyok
    Adobe Employee
    Léna Piquet Froyok
    Adobe Employee
    September 1, 2021

    This is a bug in the way we detect drivers, it has been fixed in version 7.2.1 (2021.2.1).

    You can ignore the warning/skip the message.

    dang14894793
    dang14894793Author
    Participant
    September 1, 2021

    Thanks. I'm on a perpetual license for 2020.2.2. Is there some option for perpetual license holders to disable this warning somehow? Or is this just how it will be from now on?

    GeoffroySC
    Community Manager
    GeoffroySCCommunity Manager
    Community Manager
    September 1, 2021

    Hi, 

    When launching Painter, you should have the following message appearing. 

    Just tick the box  (1) the warning at startup should stop; however, the message in the log won't disappear. 

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