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A
Andre Schneider
Known Participant
June 24, 2021
Answered

Where did my license go?

  • June 24, 2021
  • 1 reply
  • 3657 views

I have a student license for the Substance suite. When I turned on my computer today Substance Launcher started updating my apps but then they don't open. I tried opening the old versions but they are not installed anymore. I then downloaded the new app from Adobe Creative Cloud app but it then doesn't recognize my license. What should I do?

This topic has been closed for replies.
Correct answer BobIn3D

I had the same issue. The short story is that you need to migrate your subscription from Substance to Adobe. There are instructions on the main substance site which has now been rebranded: https://www.substance3d.com/. Scroll down and you'll see:

 

  1. Purchase an Adobe Substance 3D Collection or Texturing plan on adobe.com
  2. Download your invoice
  3. Log into your Substance account and “Cancel subscription” in the “Subscription” section.
  4. Download your latest invoice on the “Billing” section of your Substance account
  5. Send an email to contact@substance3d.com with both your Adobe invoice and your Allegorithmic invoice attached.
  6. The pro-rated amount of your annual subscription will be refunded to your original method of payment within 10 business days.

 

In another thread, they suggestion that you email contact@substance3d.com before migrating to ensure your existing credits and materials would be transferred over.

1 reply

B
BobIn3DCorrect answer
Participant
June 24, 2021

I had the same issue. The short story is that you need to migrate your subscription from Substance to Adobe. There are instructions on the main substance site which has now been rebranded: https://www.substance3d.com/. Scroll down and you'll see:

 

  1. Purchase an Adobe Substance 3D Collection or Texturing plan on adobe.com
  2. Download your invoice
  3. Log into your Substance account and “Cancel subscription” in the “Subscription” section.
  4. Download your latest invoice on the “Billing” section of your Substance account
  5. Send an email to contact@substance3d.com with both your Adobe invoice and your Allegorithmic invoice attached.
  6. The pro-rated amount of your annual subscription will be refunded to your original method of payment within 10 business days.

 

In another thread, they suggestion that you email contact@substance3d.com before migrating to ensure your existing credits and materials would be transferred over.

W
Wiley5FA4
Participant
June 24, 2021

What this doesn't address is student accounts. Does anyone know if the adobe transition has effectively ended student subscriptions? It seems that way.

A
Andre SchneiderAuthor
Known Participant
June 25, 2021

Yeah, I also have a student account. It would be a shame if Adobe decided that they don't need us to learn how to use their product anymore...

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