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defaultiu9srjewzdfd
Participant
July 29, 2021
Answered

White Screen on Launch

  • July 29, 2021
  • 5 replies
  • 7735 views

I was using Substance Painter the other day, everything was working fine. Then I opened a file and it shows a white screen and it doesn't respond. This happens with every file, and I restarted my computer thinking it would help (it didn't). I saw that other people had this problem as well. I don't think I have the most up to date version of substance (6.2.2) but I am afraid to update it when it isn't working. Attached is what I see when opening a substance file, and a pic of my specs. I believe my driver is up to date as well. Thanks.

    Correct answer Cedric Marchessoux

    Hi

    Nahimic is indeed in our list of software conflicts:
    https://substance3d.adobe.com/documentation/spdoc/software-conflicts-147095610.html

    5 replies

    C
    CircusTiger
    Participant
    January 29, 2024

    Im having the same issue.  Im wondering if theres a fix for this yet????  

      J
      joec68508456
      Participant
      May 3, 2024

      Same here, May of 2024 and still nothing. Ridiculous 

        GeoffroySC
        Community Manager
        GeoffroySCCommunity Manager
        Community Manager
        May 13, 2024

        Hi, 
        Would you mind posting a log please, you'll find it here: C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter.

        Have you tried uninstalling Painter and doing a clean install? You can do this by uninstalling Painter and deleting the files contained in the register. Here are the paths that you need to clean: https://helpx.adobe.com/substance-3d-painter/pipeline-and-integration/installation-and-preferences/preferences-and-application-data-location.html

        Kind Regards,

        Geoffroy SC

        K
        K27342538rnqj
        Participant
        June 2, 2023

        I have just updated to 8.3.1 and I am getting a white screen on launch, I was not experianceing this issue until this update and rolling to an older version was not working either. I have updated the drivers on my video card. I am not sure how to solve the issue and would like some help. 

        Cyril Dellenbach
        Community Manager
        Cyril DellenbachCommunity Manager
        Community Manager
        June 5, 2023

        Hello @K27342538rnqj,

         

        It's difficult to troubleshoot without more info, so would you mind sharing your log (help > export log), so I can take a deeper look at the issue?

         

        Let me know.

         

        Cyril Dellenbach (Micro) | QA Support Artist | Adobe
        K
        Kristian243224535ca5
        Participant
        January 30, 2023

        Yeah, this is becoming unacceptable.  I was experiencing a white screen on my last computer.  Windows 10 pro, RTX 2080ti, Cintiq Pro. If I closed Substance Painter on the Cintiq, it would always display a white screen the next time it started up. And it would quite frequently crash when painting.  I recently updated to a new machine, windows 11, RTX 4090, and I'm using a Kamvas 24plus. And I'm getting the same issue.  This is slowly driving me crazy.  The only fix I've found was to use a small Wacom Bluetooth tablet, and I don't consider this to be a fix.  This looks like it has been happening for years, please invest some time and money into making this a seamless experience.

          P
          phil23131232iesl
          Participant
          February 12, 2022

          I'm having the same issue. After 4 days of trying to fix it with adobe help I got it working by updating Chrome. I just opened it back up 2 days later and its back to the white screen. Please fix this!! I'm going to fail my course if I can't access Painter.

           

          G
          Guillaume Mollé
          Participant
          October 3, 2022

          Belive it or not 
          The Nahimic Service is the Issue , it can be stopped in the Services App ( Service.msc in the Run Dialog)

          and configured for manual start only or disabled, at least as a Test to see if your issue is indeed Nahimic.

          Took me 2 hours to find this post 

          https://chieftalk.chiefarchitect.com/topic/28384-multi-monitor-issue-fix-for-computers-with-nahimic-audio/

           

            S
            SchzCaar
            Participant
            October 3, 2022

            Unbelievable. It worked. I'm crying rn

              Jeremie Noguer
              Community Manager
              Jeremie NoguerCommunity Manager
              Community Manager
              July 29, 2021

              Could you please post a log file? Exporting the log file | Substance 3D Painter (adobe.com)

              F
              f.dubiel
              Participating Frequently
              August 16, 2021

              I have the error. A week ago everything was fine, today I get a white screen, I deinstalled everything even the settings. It worked once! I closed Painter and openend it again, "white screen" crash_handler.exe is running

              V
              Valholo
              Participant
              December 16, 2021

              I also tried everything I could find here: https://substance3d.adobe.com/documentation/spdoc/technical-issues-162005746.html

              I checked windows health with cmd panel and installed the latest NVIDIA driver, white screen

              Designer is working btw


              turning off one monitor worked. Pathetic that this issue was raised months ago and still no fix. wow

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