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R
Rikev
Participating Frequently
June 24, 2021
Answered

Crash When I Paint

  • June 24, 2021
  • 1 reply
  • 3801 views

OK program starts now, that's a good sign I guess?

 

But as soon as I start painting the tutorial model that appears the program freezes and stops responding. I did the registry key thing it tells you to do so I don't get why it is freezing? It sits in Task Manager on 0% CPU and 2GB RAM used (I have 16).

 

The program is completely unusable and unreliable. 😞

    Correct answer Rahul005

    Any updates on the matter?


    you can go within the installation folder and rename the .exe "Substance Painter", this should solve all issues you are having 🙂

    I tried it and after that My painter stop crashing... It's works for me... You can try it too.

    1 reply

    R
    RikevAuthor
    Participating Frequently
    June 24, 2021

    It seems to happen if I move the mouse anything but a slow crawl???

     

    I've enclosed the log. It says it has a plugin called iray using nVidia but I don't have an nVidia card? I use AMD on the newest drivers.

    Léna Piquet Froyok
    Adobe Employee
    Léna Piquet Froyok
    Adobe Employee
    June 24, 2021

    We have several users reporting stability issues on AMD GPUs with the latest update, we are currently investigation the problem.

    N
    N1warhead
    Participating Frequently
    June 28, 2021

    you can go within the installation folder and rename the .exe "Substance Painter", this should solve all issues you are having 🙂

    I tried it and after that My painter stop crashing... It's works for me... You can try it too.


    Wow I legitimately thought you were trolling us so I never even attempted it. When they marked it as correct I couldn't believe it so I tried it. Wow, this is totally nuts and actually fixes it.

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