Skip to main content
Inspiring
Jun 28, 2021 11:35 AM UTC
Answered

Substance issue using latest studio driver

I installed the latest substance and i have the latest studio driver and I get the following issue.

 

No problem with the latest original Substance Painter from algorithmic 

This topic is closed to new replies. Start a new post to keep the conversation going.
Jeremie Noguer
Jeremie NoguerCorrect answer
Community Manager
Jun 28, 2021 3:38 PM UTC

Indeed, there was a mismatch in the driver parsing which causes this erroneous message. We have a fix in the works but in the meantime, this message is harmless and will not affect Painter one way or another.

3 replies

Jeremie Noguer
Community Manager
Jeremie NoguerCommunity ManagerCorrect answer
Community Manager
Jun 28, 2021 3:38 PM UTC

Indeed, there was a mismatch in the driver parsing which causes this erroneous message. We have a fix in the works but in the meantime, this message is harmless and will not affect Painter one way or another.

Translate
davescm
Community Expert
Community Expert
Jun 28, 2021 3:33 PM UTC

Hi

It has been acknowledged by Adobe staff in the thread below. It looks like it is safe to "Continue Anyway". I do that here without further issues.

https://community.adobe.com/t5/substance-3d-painter/problem-with-the-latest-version-of-nvidia-drivers-with-painter/td-p/12134050

 

Dave

Translate
BentVector
Participant
Jun 28, 2021 2:29 PM UTC

I'm seeing the same thing. Details from the logs show this, which seems to indicate a product bug.

[GPUIssuesCheck] Installed driver for graphics adapter 'NVIDIA GeForce RTX 3070 Laptop GPU' is outdated.
You should update them for a better experience (http://www.geforce.com/drivers).
The currently installed version is 30.0.14.7111.
The recommended minimum version is 26.21.14.4250 (442.50 WHQL).

The product seems to be working fine, just a minor glitch?

Translate