Sampler viewport bug

[El.Li]

Hello, I have a problem with the visibility of the mesh. Every time I create a new project I can't see the mesh and materials on the viewport, everything is black, both in the 2d and 3d view, the only thing I see is the grid.

The version of Sampler is the latest available and I use windows. The problem occurs with both New Project and Empty Project

[LoryAline]

Hi,
Can you share your logfile? To do so, go to Help>Export Log.
Can you ensure your device meets the minimum requirements for Sampler to work?
https://helpx.adobe.com/substance-3d-sampler/getting-started/system-requirements.html

[El.Li]

I solve the problem. My pc isn't good enough for the latest version of the program. So I installed another version of the program, but now I can't use the AI function.