Unable to render.

Report · Mar 12, 2023

Hello,

When i try to render a scene, and whatever output setting i use (I have not tested without CPU cause of the render time ), i always get a restart message :

"The app needs to restart"
I've been on it for 4 days now, and I've tried all types of configurations without ever having success.
My configuration is :
NVIDIA Quadro P5000 12G
Intel(R) Xeon(R) CPU E5-2678 v3 @ 2.50GHz 2.50 GHz
I've tried looking at the logs bellow but can't find anything significant and the error massage are always different.
Any idea ?
THank You

****************************************************************
* Session begin: Sun, 12 Mar 2023 07:45:53 GMT
****************************************************************
[app] load euclid-core
[app] done loading euclid-core
[app] listener attached
[app] app ready
[app] create main window
[app] app creating
Loaded module
Port loaded
Attaching logger
[core] gbl Info 1356ms>Pepper PID: 14064
[core] gbl Info 1357ms>Build Info: git_commit_hash: d63691e12070f919eb11abb7a84416615380acdc
[core] gbl Info 1357ms>Build Info: compilation_timestamp: 2023-03-06 21:10:53.297843
[core] gbl Info 1357ms>Build Info: build_version: 2.0.1-20230306.r.5479-d63691e
[core] gbl Info 1357ms>System Info: CPU Brand: Intel(R) Xeon(R) CPU E5-2678 v3 @ 2.50GHz
[core] gbl Info 1357ms>System Info: CPU Speed: 2500 MHz
[core] gbl Info 1357ms>System Info: CPU Physical Core Count: 4
[core] gbl Info 1357ms>System Info: CPU Logical Core Count: 8
[core] gbl Info 1357ms>System Info: CPU SSE4.2/AVX/AVX2 Capability: 1/1/1
[core] gbl Info 1357ms>System Info: RAM: 11 GB, (12,286 MB, 12,883,824,640 bytes)
[core] gbl Info 1357ms>System Info: OS: Windows 0.0.0
Logger attached
Initializing Aero...
Adobe Aero Plugins Path: C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\aero
[core] gbl Info 1408ms>D3D11: Enumerated Adapter Count: 2
[core] gbl Info 1409ms>D3D11: Adapter Description: NVIDIA Quadro P5000
[core] gbl Info 1409ms>D3D11: Adapter Vendor ID: NVIDIA
[core] gbl Info 1409ms>D3D11: Adapter Dedicated VRAM: 17037262848
[core] gbl Info 1409ms>D3D11: --------------------------------------------
[core] gbl Info 1409ms>D3D11: Adapter Description: Microsoft Basic Render Driver
[core] gbl Info 1409ms>D3D11: Adapter Vendor ID: Microsoft Basic Software Rasterizer
[core] gbl Info 1409ms>D3D11: Adapter Dedicated VRAM: 0
[core] gbl Info 1409ms>D3D11: --------------------------------------------
[core] gbl Info 1756ms>D3D11: D3D11CreateDevice created successfully with adapter `NVIDIA Quadro P5000`
[core] gbl Info 1756ms>D3D11: D3D11CreateDevice device reported VRAM size = 17,037,262,848 bytes
[core] gbl Info 1759ms>RTE Base Path Set to C:/Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\aero
Aero initialized
Initializing Adobe PIE...
Adobe PIE Plugins Path: C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\pie
[core] pie_api Info 1791ms>Setting PIE Plugins Path to C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\pie\plugins
[core] pie_api Info 1793ms>Setting PIE "typesupport" Path to C:/Program Files/Adobe/Adobe Substance 3D Stager/Resources/common/pie/resources/typesupport
[core] pie_api Info 1793ms>Setting PIE CSF File to C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\color_profiles\dimension_default_color_profiles.csf
[core] pie_api Info 1793ms>Initializing PIE, Searching for Plugins at C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\pie\plugins
[core] gbl Info 6659ms>PIE Initialized with serial_executor thread of ID:20280
[core] gbl Info 6660ms>PIE Serial Executor is running in a SEPARATE thread
[core] pie_api Info 6660ms>Initializing the Default Color Spaces from a CSF File...
[core] pie_api Info 6690ms>Initialized Default Color Spaces from file `C:/Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\color_profiles\dimension_default_color_profiles.csf`
[core] pie_api Info 6690ms>PIE Initialized
[core] pie_api Info 6690ms>Initializing PDFL...
[core] pie_api Info 6842ms>PDFL Initialized
[core] pie_api Info 6843ms>STUB: Setting PIE Temp Path to C:\Users\Shadow\AppData\Local\Temp (doesn't actually set anything right now)
[core] gbl Info 6843ms>Font Scan: Initializing...
[core] gbl Info 6848ms>Font Scan: Initializing...333 font families detected
[core] gbl Warn 6852ms>Font Scan: Font `Bahnschrift` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 6852ms>Font Scan: Family Bahnschrift did not have any valid fonts, will not be added.
[core] gbl Warn 6878ms>Font Scan: Font `Courier` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 6879ms>Font Scan: Family Courier did not have any valid fonts, will not be added.
[core] gbl Warn 6891ms>Font Scan: Font `Fixedsys` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 6891ms>Font Scan: Family Fixedsys did not have any valid fonts, will not be added.
[core] gbl Warn 6976ms>Font Scan: Font `MS Sans Serif` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 6976ms>Font Scan: Family MS Sans Serif did not have any valid fonts, will not be added.
[core] gbl Warn 6977ms>Font Scan: Font `MS Serif` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 6977ms>Font Scan: Family MS Serif did not have any valid fonts, will not be added.
[core] gbl Warn 7070ms>Font Scan: Font `Small Fonts` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 7070ms>Font Scan: Family Small Fonts did not have any valid fonts, will not be added.
[core] gbl Warn 7086ms>Font Scan: Font `System` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 7086ms>Font Scan: Family System did not have any valid fonts, will not be added.
[core] gbl Warn 7090ms>Font Scan: Font `Terminal` detected by CoolType, but PIE says it's not available, skipping...
[core] gbl Warn 7090ms>Font Scan: Family Terminal did not have any valid fonts, will not be added.
[core] gbl Info 7165ms>Font Scan: Complete (325 families, 658 fonts)
PIE initialized
............
[core] gbl Info 1853351ms>(4/324) Denoising 128x128 tile at col x row (2 x 0) of the input 1920x1920 image.
[core] gbl Error1877141ms>EUSurface::Draw Exception: bad allocation
coreErrorMessageHandler: TOAST_INTERNAL_DRAWING_ERROR
showDialog: ERROR_GPU_DRAWING_ERROR
[core] gbl Error2009031ms>EUSurface::Draw Exception: bad allocation
coreErrorMessageHandler: TOAST_INTERNAL_DRAWING_ERROR
showDialog: ERROR_GPU_DRAWING_ERROR
[core] gbl Error2009502ms>EUSurface::Draw Exception: bad allocation
coreErrorMessageHandler: TOAST_INTERNAL_DRAWING_ERROR
showDialog: ERROR_GPU_DRAWING_ERROR
[core] gbl Error2010002ms>EUSurface::Draw Exception: bad allocation
coreErrorMessageHandler: TOAST_INTERNAL_DRAWING_ERROR
showDialog: ERROR_GPU_DRAWING_ERROR
[core] gbl Error2010502ms>EUSurface::Draw Exception: bad allocation
coreErrorMessageHandler: TOAST_INTERNAL_DRAWING_ERROR
showDialog: ERROR_GPU_DRAWING_ERROR
[core] gbl Error2011012ms>EUSurface::Draw Exception: bad allocation
coreErrorMessageHandler: TOAST_INTERNAL_DRAWING_ERROR
showDialog: ERROR_GPU_DRAWING_ERROR
[core] gbl Error2011502ms>EUSurface::Draw Exception: bad allocation
coreErrorMessageHandler: TOAST_INTERNAL_DRAWING_ERROR

Report · Mar 13, 2023

Hi @c h e z b e l e t t e!

It looks like the computer running Stager only has 11GB of RAM and is using an older GPU. The minimum requirement to run the application is 16GB of RAM. Stager is a high performance program and older GPUs are not as powerful.

https://substance3d.adobe.com/documentation/sg/system-requirements-213060284.html

Are you running Stager on a virtual machine? If so, this is an unsupported configuration.

We are not able to diagnose working files directly on the forum website. To help us evaluate, can you please email us your Stager log file to Substance3d-bugs@adobe.com so we can investigate. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

Report · Mar 14, 2023

Thank you Aellard for your answer.
I use a virtual machine for more powerfull system, but seems to be not enough.
I understand that 16 is required.

I am sorry i have opnened a similar subject cause i could'nt see my request.
Thank you for your time. I will update my coinfiguration.

Unable to render.

1 Correct answer