• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Canon printer driver corruption (and a fix)

Community Expert ,
Aug 30, 2023 Aug 30, 2023

Copy link to clipboard

Copied

I have Windows 11 and a Canon MX922 printer... when I bought the printer about 2 years ago I installed the driver from the included CD... all was well until recently
.
My usual printing is from MS Word or a text file... so simple black letters
.
I noticed a day ago when I printed a picture that the red on the picture was coming out as yellow
.
After checking to be sure I hadn't put a yellow ink cartridge in the red spot I decided that the printer driver had become corrupted at some time during the past 2 years of Windows updates and I just hadn't noticed since I rarely print pictures
.
I removed the driver and restarted Windows, planning to install the driver from the original CD
.
After the restart, when I was getting ready to install the driver, I noticed that Win11 had automatically installed a driver (I presume after 'seeing' the printer via the USB cable and going to Canon on the Internet to install a Windows approved driver... I don't know the old version, but this driver is version 2.65.2.10)
.
The printer is now working properly... so besides the idea of the driver somehow becoming corrupted, I now wonder if Windows tried to update the driver and there was a conflict with the original Canon driver that I installed 2 years ago
.
Oh well... whatever happened, the printer is now outputting the correct colors again
.
So if your printer is outputting garbled colors, do a driver remove and reinstall

Views

154

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 31, 2023 Aug 31, 2023

Copy link to clipboard

Copied

You have a dirty Printer Head. That's why it's not printing red. 

Deep Clean the Printer Head from Windows. 

https://support.usa.canon.com/kb/index?page=content&id=ART174825

 

When you see horizontal lines or streaks of white, clean the nozzle.

https://support.usa.canon.com/kb/index?page=content&id=ART114324

 

Get the latest printer drivers from Cannon's website.  The original CD drivers that came with your printer are probably outdated now.

https://support.usa.canon.com/kb/index?page=answers&question_box_status=changed&question_box=printer...

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 31, 2023 Aug 31, 2023

Copy link to clipboard

Copied

No, good thought but I did not have a dirty printer head... removing the driver and doing a restart, with Win11 doing an automatic driver install during the restart, fixed the problem

 

I also looked at the original Canon CD and it says version 2.2 (compared to the current 2.65.2.10)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 01, 2023 Sep 01, 2023

Copy link to clipboard

Copied

LATEST

ADDED

 

I did not mention this is my first message, but another reason that I know the problem was driver corruption and not a dirty print head is my wife has the same printer on the other side of our shared office... purchased at the same time and both of us using Windows 11

 

She had exactly the same problem of red printing as yellow and I fixed her computer the same way... remove the printer driver and restart Win11 - and the 'newer' driver was automatically installed and that fixed the problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines