Difficulty using Adobe Support to contact a person!

Forum|Forum|10 years ago
October 16, 2015
3 replies
2169 views

I am trying to contact someone - an actual person who works at Adobe - either through online chat or by phone (in Canada). How do I find that information? The recent changes to the site have turned it into a maze....

This topic has been closed for replies.

TriciaLawrence

Inspiring

Hi there, has your question been answered yet? If not, please private message me with more details and I will get someone to help you.

J

jocelynj97485795

Participant

Am all good. Thanks!

Jocelyn

On 1 December 2015 at 16:31, TriciaLawrence <forums_noreply@adobe.com>

M

marybethb8936903

Participant

It shows up randomly. I think there is some algorithm that decides that you've tried to fix it enough on your own and then shows you the way to contact them. Once I went to Twitter, it was easy peasy to contact them. Also, once I finally did get a hold of someone, it went super fast and they were amazingly helpful. I honestly couldn't have fixed it on my own.