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John T Smith
Community Expert
Community Expert
March 9, 2017
Question

WARNING Norton update KILLS IE11

  • March 9, 2017
  • 2 replies
  • 1948 views

ADDED... problem was Norton, not Windows update... see my reply #2

I installed win10 update KB3213986 this morning and when it finished restarting, my ie11 would open to a blank screen, and then stop with "not responding"

I tried several restarts to see if something about the update had not finished (I waited until it SAID it was done) and same result ie11 not responding

I restored from a backup, and ie11 was working again... after a bit, win update told me I had an update pending, so installed again to see if something about the updated had become corrupted during download/install the first time

Same result... ie11 opens and immediately stops working with "not responding"

Microsoft search Microsoft – Official Home Page only had a result for a problem with some kind of redirect, which I don't have

Microsoft chat from the bottom of https://support.microsoft.com/en-us/contact/virtual-agent/ was clueless... wanting to "fix" my ie11 until I wrote, twice, that I was on a RESTORED win10 without KB3213986 installed, so any supposed "fix" wouldn't do anything once I installed the update and ie11 would not allow me to even get to an agent to take control of my computer to do the fix that the agent would not or could not describe

So, for now at least, I have turned win10 automatic updates OFF (I hope!)

how to turn Win10 automatic updates OFF (I hope!)

-what I did

-option window in lower left to get to settings

-click update & security

-click windows update on left

-click advanced options in center

-click DEFER FEATURE UPDATES

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    2 replies

    John T Smith
    Community Expert
    Community Expert
    March 9, 2017

    Update... Problem was NOT Windows update, it was a Norton update that I did not notice happening at the same time

    When I updated Norton after doing a restore, Win10 stopped working again

    I have switched to Microsoft Windows Defender and removed Norton and updated Windows again... ie11 is still working

    I am now using the FREE Norton Identity Safe that opens my existing password file to auto-fill site logins

    Ussnorway7605025
    Legend
    March 12, 2017

    https://forums.adobe.com/people/John+T+Smith  wrote

    removed Norton

    best idea ever

    John T Smith
    Community Expert
    Community Expert
    March 12, 2017

    I've been using Norton for anti-virus for many years (about 10, I think) and this is the first problem I've had

    Still using their free password manager since it reads my existing password file... if I ever have problems with the free program, I will have to find a different password manager

    Nancy OShea
    Community Expert
    Community Expert
    March 9, 2017

    Thanks for the heads up, John.  I don't use IE11 much so I would probably not notice if it stopped responding.  For testing web sites, I mainly use Firefox, Chrome and MS Edge.

    On a related note, Firefox 52 (already in the stream), is removing all plugins except Flash.

    OT: Firefox 52 removes plugins

    MS will be removing Active-X plugins from it's browsers.  And Flash support is scheduled for removal later.

    Nancy

    Nancy O'Shea— Product User & Community Expert