Font won't deactivate tho indicates it has

Report · Oct 14, 2021

I'm on a Windows 10 OS, having a problem in all Adobe apps (InDesign, Photoshop, Illustrator).

Rather than rely on Adobe's sketchy connectivity issues, we bought 2 fonts (it's been a problem for years, resulting in lost productivity).

We bought the same ones we were "renting" from Adobe, Tisa and Proxima Nova.

I deactivated ALL of the active fonts from Adobe, then installed the new fonts.

I used the Find/Replace Font dialog box in InDesign to replace the Tisa fonts with no incident.

Strangely, I didn't have to do that for Proxima Nova. I figured it was because the font names were the same (slightly different with Tisa).

After many hours of running in circles, I've made zero progress.

I know the programs are pulling the font from Adobe because I can see the path in the Find/Replace Font dialog box (see graphic). Also, the cloud icon is next to the font names in the drop-down list (see graphic).

I unchecked the Auto-Activate box in Preferences > File Handling.

I disabled Adobe Fonts in the CC Desktop Preferences > Services. And it shows no active fonts, as well.

I repeatedly checked on the Web site that all fonts were deactivated (see graphic), tho occasionally it had reactivated a few, which I deactivated yet again..

I've rebooted the computer several times.

And, to add insult to injury, when I open a document with the Proxima Nova font, it automatically reactivates it.

I have a ton of documentation that needs updating with the local version of the PN font.

I'm grateful for any help anyone can provide.

Thank you.

Report · Oct 21, 2021

Disconnect from the Internet and try it. What happens?

Report · Oct 21, 2021

Good idea.

The font works, but still lists the same path (from Adobe), which is interesting. I have to assume that somewhere in the software there's a glitch that keeps it from showing the correct path.

Report · Oct 22, 2021

Try deleting font caches.

https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

https://www.fontsmith.com/faqs/92

Report · Oct 22, 2021

Oh yeah....never thought about that.

Tried and failed, but I have a couple other ideas I want to try.

May take awhile, as my computer is running dead slow due to a lack of sufficient free space.

I'll update on Monday hopefully.

Thanks for the ideas!