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Legally owned and installed Helvetica not showing up on Windows 7 Adobe CS3 Master Collection

New Here ,
Mar 04, 2010 Mar 04, 2010

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I have owned and used a licensed version of Helvetica for a number of years now (typing with one arm since the purchase cost me an arm AND a leg, hehe) - I recently "upgraded" to Windows 7 and reinstalled all of my fonts which all show up other than Helvetica. Helvetica DOES show up in other applications such as Office Word, but not any of my Adobe products. These are Type 1 fonts.

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Contributor ,
Mar 04, 2010 Mar 04, 2010

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It sounds as if you didn't install the font(s) properly. You need both

the .pfm and .pfb files to be in the same source folder/directory, and

you should use the standard Windows font installation procedure (not

just drag and drop or copy into the Windows/Fonts folder.

- HerbVB

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New Here ,
Mar 04, 2010 Mar 04, 2010

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I have never received the "pvm" files - how can I receive these? I have the

"pfb" files only - do you need any further info from me about my order

number?

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Contributor ,
Mar 04, 2010 Mar 04, 2010

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' I have never received the "pvm" files ... '

That's .PFM, (for Printer Font Metrics) not pvm.

Some vendors supply .pfb + .afm + .inf, which the old Adobe Type

Manager could convert to .pfb+.pfm as it installed.

However, you could not possibly have used a Type 1 font with only a

.pfb file. It simply wouldn't have worked.

MS Apps and Adobe apps are different in that MS Apps only list ONE of

the four styles of font - you select the Bold, Italic, and Bold Italic

Versions with separate B and I buttons. Adobe applications display

all of the available font files separately, e.g. Helvetica, Helvetica

Bold, etc.

But that still wouldn't explain why Adobe Apps don't see the font.

When you say that you previously had the fonts working and installed,

how did you transfer them to your new computer or operating system?

Did you use the original distribution materials or some transfer method?

- Herb

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New Here ,
Mar 04, 2010 Mar 04, 2010

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I keep all my assets backed up on my server and put them on the computer I

am using at the time - I use a laptop and a desktop that are both set up as

identical as possible.

When I purchased the files from Fonts.com I received a zip file with the

following file formats intact:

.afm

.pfb

.inf

.pfm (when I clicked properties I see this is what I actually installed -

selected them all and right clicked to select install)

They work properly in my Word but do not show up at all in my CS3 products.

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New Here ,
Mar 04, 2010 Mar 04, 2010

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Sorry - thought you were fonts.com lol my fault

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Mar 04, 2010 Mar 04, 2010

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There was a problem with the CS3 applications and the 64-bit versions of Windows Vista and Windows 7 in terms of Type 1 fonts installed in the system fonts directory. This was fixed for CS4.

The workaround, very simply stated, is to copy the .PFM and the .PFB files into the private font directory for CS3. Then they are recognized by the CS3 applications.

          - Dov

PS:     I doubt whether you “own” any Helvetica fonts; what you do own are licenses to use those fonts. 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Mar 04, 2010 Mar 04, 2010

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Exactly - that is why I said I had a legally owned license I believe that is

what I said anyway - a few hundred is all it cost - to "own" the family I

would be rich:)

Thanks will look into that tip.

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New Here ,
Mar 04, 2010 Mar 04, 2010

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Dov - I placed them into the User/MyName/AppData/Local/Adobe/Fonts folder

with no change in result - are you talking about another directory?

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New Here ,
Mar 04, 2010 Mar 04, 2010

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I am reading one of your threads - think I can figure this out - its tough

getting old AND being blonde heh.

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Engaged ,
May 25, 2010 May 25, 2010

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There's a problem with Type 1 fonts overall...not just with Adobe Creative Suite. I can't install them for use with any app. Installing to a private CS3 font directory won't help me use my fonts in MS Word or other programs.

(I'm going to keep searching the forums, but my hope is waning that anybody has an answer.)

~Valerie

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May 25, 2010 May 25, 2010

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I have a system with Windows 7 32-bit and several with Windows 7 64-bit. None of these systems have any problems installing Type 1 fonts or accessing same for typical Windows applications such as Word. Type 1 fonts are installed under Windows 7 (either 32-bit or 64-bit) by right clicking on the .PFM file for the font (where the assumption is that the .PFB file is in the same directory). Don't attempt to use dragon-drop to install like you may have with either Windows XP or Vista.

One further question might be whether you did a clean install of Windows 7 or you attempted some upgrade? Always do a clean install. Furthermore, do not even attempt to install the now-obsolete Adobe Type Manager product which is fully incompatible with Windows 7.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Engaged ,
May 25, 2010 May 25, 2010

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It's a brand new machine, so I'm assuming it's a clean install. When I right click on the PFM file, it runs through the install process, but the font simply isn't available to use. Correction -- I checked MS Word, and I can use it there, but not in AI (CS3) or on CorelDraw. I've mostly been working with one font that I've been trying now for nearly 24 hours to install, but

Before now, I've always used Bitstream Font Navigator to manage my fonts, but that's been no help here, either. Something is simply going wrong in the process that the fonts will not install correctly. I'm afraid it's on Microsoft's end, and that they just aren't going to give a rip about it, so I'm hoping Adobe will have mercy and come up with a solution.

But thanks for trying, Dov!

~Valerie

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Engaged ,
May 25, 2010 May 25, 2010

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Partially solved: http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/31706c7e-2270-44fb-97aa-8c36922b877d

That works for Adobe, but I'm still out of luck for Corel.

~Valerie

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May 25, 2010 May 25, 2010

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The location to put the Type 1 fonts for CS3 is correctly provided earlier in this thread.

In terms of Corel, you might be best off to contact Corel Technical Support directly. For better or worse, you won't find many Corel experts here. 

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Engaged ,
May 25, 2010 May 25, 2010

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Yeah...wasn't really expecting Corel expertise here...just hoped that I might find a more universal solution.

Thanks.


~Valerie

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New Here ,
May 06, 2010 May 06, 2010

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Thought I would answer this since I had to go through the same thing with Helvetica on win7 x64.  I found this post during a search and figured out how to get Helvetica in CS3:

After installing the Helvetica in the Windows 7 Fonts folder located at C:\Windows\Fonts I highlighted the Helvetica  fonts in the windows \font folder and  copied them to C:\Program Files (x86)\Common  Files\Adobe\Fonts\Helvetica

And now the Helvetica font is  available in Photoshop, Illustrator, InDesign, etc.

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New Here ,
Nov 07, 2011 Nov 07, 2011

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This totally worked for me! Thanks.

signed

A desperate graphic designer looking for my Helvetica!

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