Hi, This is the only locations they can be on your machine: Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/ Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\ Thanks Warner ... View more

Hi, Your issue is with Faulting MSVCP110.dll: The program error in Event LOG: Faulting application name: CoreSync.exe, version: 1.3.1.405, time stamp: 0x542560cc Faulting module name: MSVCP110.dll, version: 6.3.9600.17476, time stamp: 0x54516af9 Exception code: 0xc0000135 Fault offset: 0x000a36e5 Faulting process id: 0x1f4c Faulting application start time: 0x01d027f79f9f6fd4 Faulting application path: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe Faulting module path: MSVCP110.dll Report Id: dd4de025-93ea-11e4-826b-8086f26039ec You must be using the wrong version of this DLL on your system for some reason. Having different versions of Visual C++ on your machine can cause issues with many applications. I would test Creative Cloud on a clean machine with the latest Visual C++ from Microsoft. Thanks Warner ... View more

Hi, We found the issue with the Adobe Captivate files. The Captivate file supplied was in fact infected with the Swf.Exploit.CVE_2014_0564-2 exploit. This SWF file will need to be removed before Creative Cloud will accept the Captivate file. I am not sure how this Swf.Exploit.CVE_2014_0564-2 file came to be in your project? Thanks Warner ... View more

Hi, Can you tell me how long the delay is?. Your internet speed would certainly play a part in a delay if it is slow or being used by other applications. Thanks Warner ... View more

Hi, This can happen when you do not have permissions to create the Creative Cloud folder. Do you have permissions to create a folder under /Users/meredith? Thanks Warner ... View more

Thank for the image, I can sync this without any issues. Can you now send me your log files please? The log files can be found here: Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/ Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\ The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly atharress@adobe.com Thanks Warner ... View more

Hi, This certainly sounds like you have a file that cant upload for some reason, maybe due to the name of the file, see Error: "Unable to sync files" This could also be an anitvirus issue or a firewall blocking. Thanks Warner ... View more

Hi, Would you be able to send me this file thats not uploading please?, send me a link to the version thats uploaded on Creative Cloud to harress@adobe.com Thanks Warner ... View more

Hi, Could you supply me with your log files, you can locate them by looking at. Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com ... View more

Hi, Could you supply me with your log files, you can locate them by looking at.. Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com ... View more

Hi, Could you supply me with your log files, you can locate them by looking at. Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com ... View more

Hi, Can you explain this issue in more detail for me please? Thanks Warner ... View more

Hi, Please contact Customer Support for this issue. This certainly sounds like an issue with your account. Can you confirm that you even have access to the Market place and its just the Market Place assets that are not downloading?. Thanks Warner ... View more

Hi, The workflow works like this. Install Creative Cloud on your Mac. Make sure you log into Creative Cloud using the correct Adobe ID. Files from Creative Cloud will then download to your Creative Cloud folder on your Mac. Thanks Warner ... View more

Hi, This is now a known issue with the last update and we are looking into a fix for this. Thanks Warner ... View more

Hi, Can you explain in more detail exactly what you are doing to see this issue?. Thanks Warner ... View more

Thanks for letting us know!. ... View more

Hi, We are aware of this issue. Can you open the Creative Cloud Application and click on Assets from the top menu then files and finally click on open Folder. This will take you to the location of your files. You may change the location of the Creative Cloud files folder to the location you had before from Preferences>Files>Folder Location Thanks Warner ... View more

Hi, We are aware of this issue. Can you open the Creative Cloud Application and click on Assets from the top menu then files and finally click on open Folder. This will take you to the location of your files. You may change the location of the Creative Cloud files folder to the location you had before. Thanks Warner ... View more

Hi, Can you explain the issue you are having in a little bit more detail please?. Thanks Warner ... View more

Hi, I am sorry to hear your having this issue with Creative Cloud. Could you tell me a little more about your comments above. When I changed my preferences back, files that synced to C:\User\Creative Cloud Files weren't moved to D: drive Does this mean after upgrade you then manual moved the Creative Cloud folder back to D drive, but the files were not moved? CC is now uploading D: back to the cloud (all 25GB of it) even though the files were up-to-date Can you be sure that your files were actually syncing back to the cloud, was there a time displayed for how long this sync job would take? or was the Creative Cloud UI saying 'Syncing C: files still aren't in D: (haven't moved them manually yet), so I worry these will be deleted from my 2nd location computer if sync complete You mention that you have 25GB of files, this could take a long time to transfer back to your D drive, are you sure you waited long enough for Creative Cloud to move these files back?. One last thing is, can you send me your log files?, this will help me look into this issue in a bit more detail. You can collect your log files from.. Mac: /Users/<username>/Library/Application Support/Adobe/CoreSync Windows: C:\Users\<username>\AppData\Roaming\Adobe\CoreSync 'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win) https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac) Please send upload them to Creative Cloud and send me a link at harress@adobe.com Thanks Warner ... View more

Hi, Could you update to the latest Creative Cloud that was released this morning UK time and let me know if this solves the issue you are seeing?. This can be done automatically from the Creative Cloud application. Or can be downloaded from the link below. Creative Cloud (1.9.0.465) Download Adobe Creative Cloud Thanks Warner ... View more

Hi Sandy, Could you update to the latest Creative Cloud that was released this morning UK time and let me know if this solves the issue you are seeing?. This can be done automatically from the Creative Cloud application. Or can be downloaded from the link below. Creative Cloud (1.9.0.465) Download Adobe Creative Cloud Thanks Warner ... View more

Hi, Could you move your Creative Cloud folder to desktop for me,  uninstall Creative Cloud then restart your machine then download the new version of Creative Cloud that was released this morning (UK GMT)?. You can also update from the Creative Cloud application you have already but in this instance I would go about uninstalling your current installation. Download Adobe Creative Cloud Please let me know how you get on after doing the above steps. ... View more

Hi, The sync process may sometimes start up even thought you are not working or syncing anything but not for extended periods of time. Could you tell me how long this behaviour goes on for and are you logged into your Creative Cloud from any other devices? phones, tablets, computers?. Do you have any collaborations setup with anyone else?. Thanks Warner ... View more

Hi Przemek, Thank you, I have now attached your process sample to bug 3913858. Thanks Warner ... View more

Hi, The best way is to contact your internet service provider. Thanks Warner ... View more

Hi, This will happen if your files are named with unsupported characters or there is a virus detected. This may help Error: "Unable to sync files" ... View more