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divya010193

Adobe Employee

Adobe Employee

Activity

Re: I clicked on a site and I got an error message...

by Adobe Employee in Flash Player Discussions
‎May 14, 2017 10:14 PM
‎May 14, 2017 10:14 PM
Hi, As of Windows 8, Microsoft embeds Flash Player in IE (and Edge in Win 10) and all updates are distributed by Microsoft via Windows update.  Please run Windows Update to update Flash Player for IE.  Alternatively, a link to the download is posted at the bottom of the Flash Player issues on Windows 8  page.  Thanks ... View more

Re: Why NO Update for Mac 10.8.5?

by Adobe Employee in Flash Player Discussions
‎May 14, 2017 10:08 PM
‎May 14, 2017 10:08 PM
Please refer Tech specs |  Adobe Flash Player  , that mentions the platforms supported by Flash Player. ... View more

Re: redistributable version of flash player

by Adobe Employee in Flash Player Discussions
‎May 11, 2017 02:35 AM
‎May 11, 2017 02:35 AM
Hi, You can find Flash Player previous versions on Archived Adobe Flash Player versions Though, we don,t recommend using older versions of Flash Player. For latest version you can apply on Adobe Flash Player Distribution Thanks! ... View more

Re: redistributable version of flash player

by Adobe Employee in Flash Player Discussions
‎May 11, 2017 01:02 AM
1 Upvote
‎May 11, 2017 01:02 AM
1 Upvote
Hi, Please private message me the email id you used for license application. I will forward the same to the licensing team. Thanks! ... View more

Re: Why the game doesn't start even I download the...

by Adobe Employee in Flash Player Discussions
‎May 10, 2017 10:03 PM
‎May 10, 2017 10:03 PM
Hi, Which windows OS version are you using? Could you please specify the installed Flash Player version on your system using Flash Player Help ? Thanks! ... View more

Re: Enable/disable

by Adobe Employee in Flash Player Discussions
‎May 10, 2017 10:00 PM
‎May 10, 2017 10:00 PM
Hi, Could you please try using the instructions on Adobe Flash Player issues with Windows 10 (Microsoft Edge) Thanks! ... View more

Re: Flash Player 25.0.0.171 ActiveX MSI is actuall...

by Adobe Employee in Flash Player Discussions
‎May 10, 2017 05:14 AM
‎May 10, 2017 05:14 AM
Hi, How are you making sure that its NPAPI and not ActiveX? Do you see any error message? Did you check the version and type in the control panel after installing? Which OS are you using? Thanks! ... View more

Re: Flash Player 25.0.0.171 ActiveX MSI is actuall...

by Adobe Employee in Flash Player Discussions
‎May 10, 2017 04:41 AM
‎May 10, 2017 04:41 AM
Hi, Which geo-location are you trying to access the page from? Thanks! ... View more

Re: Flash Player 25.0.0.171 ActiveX MSI is actuall...

by Adobe Employee in Flash Player Discussions
‎May 10, 2017 02:07 AM
‎May 10, 2017 02:07 AM
Hi, Which link/page are you using to download and install MSI installers? Thanks! ... View more

Re: Tina

by Adobe Employee in Flash Player Discussions
‎May 10, 2017 01:10 AM
‎May 10, 2017 01:10 AM
Hi, Which website are you trying to download Flash Player from? Nothing is charged for downloading and installing Flash Player. Please go to get.adobe.com/flashplayer and download FP from there. Thanks! ... View more

Re: annaa16071387

by Adobe Employee in Flash Player Discussions
‎May 09, 2017 03:15 AM
‎May 09, 2017 03:15 AM
Hi The password being requested is your computer User ID password.  The one you use to log in to your computer.  If your user ID doesn't have admin permissions, then it's the computer administrator password. Thanks! ... View more

Re: MSI distribution (Air/Flash/Reader/Shockwave)

by Adobe Employee in Flash Player Discussions
‎May 08, 2017 05:10 AM
‎May 08, 2017 05:10 AM
Hi, Please private message me the email id you used for license application. I will forward the same to the licensing team. Thanks! ... View more

Re: MSI distribution (Air/Flash/Reader/Shockwave)

by Adobe Employee in Flash Player Discussions
‎May 08, 2017 02:38 AM
‎May 08, 2017 02:38 AM
Hi, MSI installers are available via the Flash Player distribution license.   If you don't have a distribution license, please go to Adobe Flash Player Distribution | Adobe to submit a request for the distribution license.  Note that public email addresses (gmail, yahoo, hotmail, etc) are not allowed.  Please use your orgaization's/company email address to submit the request.  You'll then receive an email with the distribution agreement and the link to download the MSI installers. Thanks!! ... View more

Re: why cant i view videos on my facebook page, mo...

by Adobe Employee in Flash Player Discussions
‎May 08, 2017 01:32 AM
‎May 08, 2017 01:32 AM
Before posting, please read and provide the following information: Operating system version Web browser and version Flash Player version Explain your problem in step-by-step detail if possible If you get error messages, please quote them exactly, or provide a screenshot ... View more

Re: Impossible d'installer AdobeFlashPlayer_25_a_i...

by Adobe Employee in Flash Player Discussions
‎May 05, 2017 02:59 AM
‎May 05, 2017 02:59 AM
Hi, You may try the offline installer. Follow these steps 1)Download the uninstaller from: Uninstall Flash Player for Mac OS 2) Open the page: Installation problems | Flash Player | Mac Under the heading "Still having problems" click on the specific link to NPAPI/PPAPI plugin. 3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer. If the problem persists, please write back to us. Thanks! ... View more

Re: Adobe Flash Problem

by Adobe Employee in Flash Player Discussions
‎May 02, 2017 10:45 PM
‎May 02, 2017 10:45 PM
Hi, On which operating system and browser version are you trying to install Flash Player? Do you have Flash already installed? If yes, please specify the version. Thanks! ... View more

Re: "Couldn't Load Plugin": New Beta 26.0.0.89 PPA...

by Adobe Employee in Flash Player Discussions
‎May 01, 2017 11:11 PM
1 Upvote
‎May 01, 2017 11:11 PM
1 Upvote
Hi, Which browser are you specifically referring to? For Chrome Flash Player comes installed with chrome and all updates are pushed by Google as part of Chrome updates. Whereas, the PPAPI installer that you have referred to is used in Chromium based browsers like Opera, Opera Developer. Are you using Chrome (beta) browser? If no, the latest Flash player (release channel) version that you would be able to see on chrome is 25.0.0.148 as seen in the screenshot that you sent. ... View more

Re: issue installing Adobe Flash Player Plugin 25....

by Adobe Employee in Flash Player Discussions
‎Apr 30, 2017 11:44 PM
‎Apr 30, 2017 11:44 PM
Hi, Which OS version are you using? On which browser are you trying to install Flash player.? Do you already have FP installed on your computer? If yes, Which version? From where did you download the Flash Player installer that you are trying to install? Please provide the name of the file. Thanks! ... View more

Re: "Couldn't Load Plugin": New Beta 26.0.0.89 PPA...

by Adobe Employee in Flash Player Discussions
‎Apr 30, 2017 11:37 PM
1 Upvote
‎Apr 30, 2017 11:37 PM
1 Upvote
Hi, As you are using Google chrome browser, Flash Player comes installed with chrome and all updates are pushed by Google as part of Chrome updates. You will not be able to install/uninstall Flash Player for chrome. Please see Adobe Flash isn't working - Chrome Help You may want to try resetting Chrome (Reset Chrome settings to default - Chrome Help ).  If that doesn't work another option is to completely uninstallChrome and then re-install it. Thanks! ... View more

Re: FlashInstall.log Clean Install

by Adobe Employee in Flash Player Discussions
‎Apr 30, 2017 11:16 PM
‎Apr 30, 2017 11:16 PM
Hi, FlashInstall.log is a log file that tracks and reports the status of the Flash Player installation process. There is no harm in deleting the file as a new file will be created on fresh installation of flash player. Thanks! ... View more

Re: Installing Adobe Fashplayer

by Adobe Employee in Flash Player Discussions
‎Apr 24, 2017 03:50 AM
‎Apr 24, 2017 03:50 AM
Before posting, please read and provide the following information: Operating system version Web browser and version Flash Player version Explain your problem in step-by-step detail if possible If you get error messages, please quote them exactly, or provide a screenshot ... View more

Re: update flash player

by Adobe Employee in Flash Player Discussions
‎Apr 03, 2017 10:53 AM
‎Apr 03, 2017 10:53 AM
Hi, Follow these steps 1)Download the uninstaller from: Uninstall Flash Player for Mac OS 2) Open the page: Installation problems | Flash Player | Mac Under the heading "Still having problems" click on the specific link to NPAPI/PPAPI plugin. 3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer. If the problem persists, please write back to us. Thanks! ... View more

Re: WINDOWS 10 - .air files does not open with Ado...

by Adobe Employee in Air Discussions
‎Apr 03, 2017 10:50 AM
‎Apr 03, 2017 10:50 AM
Try installing Adobe AIR using administrator account. You can also log off/ log on again and then try in case if some thread is waiting on windows process/resources. Please refer to the thread Adobe Air "no installed runtime detected" ... View more

Re: WINDOWS 10 - .air files does not open with Ado...

by Adobe Employee in Air Discussions
‎Apr 03, 2017 03:19 AM
‎Apr 03, 2017 03:19 AM
Hi, Adobe AIR is not getting installed. Do you see any error message when you try installing it? From where are you downloading it? Go to get.adobe.com/air , download and install it. Check again in the control panel list. Thanks! ... View more

Re: WINDOWS 10 - .air files does not open with Ado...

by Adobe Employee in Air Discussions
‎Mar 31, 2017 10:31 AM
‎Mar 31, 2017 10:31 AM
Are you able to see "Adobe Air" in the installed programs in Control Panel? ... View more

Re: Chrome Flash Player Issues

by Adobe Employee in Flash Player Discussions
‎Mar 28, 2017 04:29 AM
‎Mar 28, 2017 04:29 AM
Hi, You may try below steps 1) Go to chrome://settings 2) Click on Show advanced settings 3) Click on Content settings 4) Look for Flash heading and select the radio button next to allow sites to run Flash Thanks! ... View more

Re: how to get adobe flash to play games

by Adobe Employee in Flash Player Discussions
‎Mar 27, 2017 09:45 PM
‎Mar 27, 2017 09:45 PM
Before posting, please read and provide the following information: Operating system version Web browser and version Flash Player version Explain your problem in step-by-step detail if possible If you get error messages, please quote them exactly, or provide a screenshot ... View more

Re: windows 10 home version,

by Adobe Employee in Flash Player Discussions
‎Mar 27, 2017 03:35 AM
‎Mar 27, 2017 03:35 AM
Hi, NPAPI player is meant for Netscape browsers like Firefox, Safari PPAPI player is meant for chromium browsers like Opera Flash Player is a built-in component of Chrome. If you go to chrome://components, you might be able to force the update.  Just click on "Check for Update" and see if it updates.  Thanks ... View more

Re: Problem installing Flash Player 25

by Adobe Employee in Flash Player Discussions
‎Mar 22, 2017 02:57 AM
‎Mar 22, 2017 02:57 AM
As mentioned in the last step in the document, paste the copied link into your reply post. Thanks ... View more

Re: Problem installing Flash Player 25

by Adobe Employee in Flash Player Discussions
‎Mar 22, 2017 01:38 AM
‎Mar 22, 2017 01:38 AM
Hi, You can try using the offline installer available under 'Still having problems' section on  Installation problems | Flash Player | Windows 7 and earlier page. Also, I'd like to investigate why you are getting the 'Application Initialization Error' using the online installer.  Can you please upload the Adobe_ADM.log and Adobe_GDE.log files, saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\ to cloud.acrobat.com/send using the instructions at How to share a document? ... View more
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