Have you signed out of your account and signed back in, so that it can check your entitlement? ... View more

Have you tried updating Acrobat after installing? You only need to install the latest patch as they are cumulative. Just go to Help>Check for Updates. ... View more

Hi, CCP should only deliver Acrobat Pro. However there is an alternative which is to use a seperate Acrobat installer and leverage the Acrobat Customization Wizard which is available from the site below along with full documentation: Acrobat-Reader Enterprise Toolkit Home Acrobat Installers: Download Adobe Acrobat products | Standard, Pro | DC, XI, X ... View more

Can you check that you have signed out from the applications and signed back in with the correct Adobe ID? ... View more

Can you try the following: Close the Creative Cloud Packager application. Navigate to the OOBE folder. Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder Delete the opm.db file. Launch Packager and sign in. ... View more

What product are you working with? ... View more

According to Adobe Exchange your options are as follows. Options & Next Steps If you are a developer or Adobe Exchange Producer, the following options are available to you: You can distribute your products through the Adobe Add-Ons website. Add-ons can be distributed publicly (free or paid) or privately (free to named users), Learn more about sharing products privately If you still want to sell extensions through your own websites or via other channels you can build your own installer or provide instructions to your users for using Extension Manager command line functionality to install your extension. The Extension Manager command line tool is available for download at the following links: Windows Mac If you are a user, the following options are available to you: Acquire extensions, plug-ins and other content using the Adobe Add-Ons website. Contact the developer of your extension and request that he/she create an installer for it. Users and Enterprises that are unable to use the Creative Cloud application or Adobe Add-Ons can still use the Extension Manager command-line tool , to install and remove your extensions. The command-line tool has been updated to support the next major release of Creative Cloud, v. 2.1.1.110. ... View more

Hi, If you go to this page Photo editing software | Download free Photoshop CC trial and click on Download in the top right hand corner that will download the application for you. The application will be in trial mode (fully functional for 30 days) until you purchase a licence. Hope that helps. ... View more

Is it possible that users are trying to sign in via the Creative Cloud Desktop App and breaking the licensing? If you have not already done so you may want to turn off the desktop app in your packages. ... View more

How are you creating your packages? With Creative Cloud Packager? Are you building named user or serialized packages? ... View more

I would advise you to contact our customer support team with full details of the software used plus and related Adobe ID's or serial numbers. Contact Customer Care ... View more

No, if they are showing trial against that Adobe ID they are likely to stay that way. I would check that you are using the correct Adobe ID. If the problem persists I would contact our support https://helpx.adobe.com/contact.html ... View more

You may want to look into the flexible deals available for educational customers http://www.adobe.com/uk/education.edu.html? ... View more

If you are using CS3 I would advise looking into upgrading, as this is old, unpatched and so insecure. ... View more

The amt3.log will show successful activation. https://helpx.adobe.com/creative-cloud/kb/launch-log-files-location-ccm.html ... View more

CS3 is quite old now. It may have problems running on Windows 7 or later. Can you check if the system requirements are met: Adobe - Adobe Creative Suite 3 Master Collection : System requirements ... View more

Hi, Try this: https://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html ... View more

Hi Liam, It may be older versions of Adobe software, which maybe required a sign-in causing problems. Uninstall any older versions (Creative Suite etc). Then reset the login by doing the following. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in. Close the Creative Cloud application. Navigate to the OOBE folder. Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder Delete the opm.db file. Launch Creative Cloud. You can use the 'Create License File' option in the packager to create a new license file and run that to serialise again. ... View more

Hi, Do you know if you are using a device license for CC, or do you have Creative Cloud for Teams, or Enterprise? Did you use the Creative Cloud Packager to build your package? If so did you choose to build using a Serial Number License (enterprise only) or a Named License? Thanks. ... View more

If you have enterprise serial numbers you can retrieve them from http://licensing.adobe.com/ ... View more

Hi, The principle documents for this can be found here: https://helpx.adobe.com/enterprise/help/configure-sso.html Unable to Sign In to Adobe Products, Services or Mobile Apps with Federated ID (SSO): Error "Could not process incoming … Principle things to look at are whether the correct certificate format has been uploaded to the dashboard, and whether the FirstName, LastName and Email attributes are passed by the Identity Provider. You can use the SAML Tracer tool to get logs and help debug https://addons.mozilla.org/en-US/firefox/addon/saml-tracer/ If the problem persists I would recommend opening a support ticket from your dashboard, go to the Support tab to do this. ... View more

Sounds like you would benefit from Creative Cloud for Teams http://www.adobe.com/uk/creativecloud/business/teams.html ... View more

Currently CSV is the way to bulk add users to the Enterprise Dashboard and this cannot currently be automated. However, look out for updates regarding this subject over the next period. ... View more

You shouldn't have any problems, if any users find they are reverted to trial versions then have them sign out and sign back in to the application. ... View more