I still don't know what your update chain is. To get from 9.3 to 9.3.4 you have to do this: 9.3 > 9.3.2 > 9.3.3 > 9.3.4 See the quick key at: http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Update_QuickKey.pdf Ben ... View more

Hi, Please post a list of all the files you are trying to install and in what order. You need to adhere to the criteria described here: http://kb2.adobe.com/cps/498/cpsid_49880.html. thanks, ben ... View more

You seem to be on a tangent and are using 3rd party tools to do something iffy. The standard install involves: Open the MSI in the Wizard. Modify. Export MST Run and install. Install modifications can happen via the wizard, Setup.ini, or command line. See if that works. ben ... View more

I believe your GPO workflow should be set to uninstall previous version as stated above. Also, 9.3.4 is coming out this week. Ben ... View more

Alternatively, export your entire address book as FDF and have everyone import it. IT admins often create a custom addressbook.acrodata file and install it with the product across the organization. ... View more

Hi Larina, If your question is "How do I get all the certs on my LDAP server to populate my Trusted Identities list automatically?", then the answer is in the docs I sent you to. Go to Advanced > Security Settings. Click on Directory Servers. Add the LDAP server of your choice. Ben ... View more

If the VLK's are associated with unique GUIDs (I don't know if they are), can't you use SCCM to query that? ben ... View more

Acrobat products require less patching than MS products I believe. Most folks view scheduled quarterly updates as a good thing. Security patches go out as needed. Averaging about once per quarter I believe. As of July 13, Reader updates are provided as a chained installer from the Reader Download Center. SCUP support is coming in A10. Managing Windows software is best handled via Microsoft tools--SCCM, SMS, GPO, etc. Ben ... View more

If you're applying all the patches in the right order per the AIP doc (no quarterly's over security patches: see http://kb2.adobe.com/cps/837/cpsid_83708.html for ID), then please describe the exact steps to reproduce what you call a bug and the result. thanks, Ben ... View more

Hi, For signature workflows, you don't have to individually trust all the end entity certs for all your users. You only need to trust a "trusted root" up to which all the end user certs chain. That is, just trust one cert such as your enterprise cert if you issue your own or that of the 3rd party that issued it (e.g. Verisign). You can use a number of mechanisms to set up trust: fdf (now you only need one cert in the fdf per above) export/import security settings feature Use CDS: http://learn.adobe.com/wiki/display/security/Digital+Signatures+101 Use AATL: http://learn.adobe.com/wiki/display/security/Digital+Signatures+101 Does this get you started? http://learn.adobe.com/wiki/display/security/Document+Library Ben ... View more

Hi Guy, If you did not install Acrobat on those machines, then you won't see the buttons. Either you have installed Acrobat, or you have done something that makes the machine think you've installed Acrobat. This is almost certainly a deployment methodology issue rather than an Acrobat issue. Perhaps you are doing something incorrectly with GPO? Ben ... View more

Are you talking about from the cmd line using msiexec? Get the Enterprise Admin Guide (in its nascent stages but it's rapidly evolving) from http://kb2.adobe.com/cps/837/cpsid_83709.html. Ben ... View more

The application language is selected at the time of installing the initial major version using Setup.exe. The language selected at that time is stored on the system. For example, on Windows, it’s in: [HKEY_CURRENT_USER\Software\Adobe\<product name>\<version>\Language]"UI"="ENU" Note that Adobe uses standard MSI technology for installation on Windows, so patches and updates are language agnostic and they are applied to whatever language-specific install is already present. Therefore, application language selection is not pertinent to updates: Patches are simply applied in the language that has been selected during original installation. As noted in http://kb2.adobe.com/cps/507/cpsid_50720.html, it is possible to apply patches during an initial installation. For multi-lingual installers, use the selected language transform (for example, 1036.mst for the French language) in the command line. Transforms in the installer media directory do not require fully qualified paths in the command. Patches do require fully qualified paths. ... View more

Hi, You're right. There is a way since admins the world over do this every day! As you can tell by the release notes, every update supports many languages: http://kb2.adobe.com/cps/837/cpsid_83708.html. However, I've never been asked this question before and so don't know the answer. I will get one for you. Ben ... View more

Can't you just get it from http://www.adobe.com/support/downloads/product.jsp?platform=windows&product=1? Ben ... View more

Hi Phil, You're right. The doc is both incomplete and incorrect. It will be fixed in a few days. Here is some additional information: iURLPerms is another key in the same location. Set to 2 for allow all and 3 for block all. There is no way to use a wildcard in the Trust Manager. The UI lets you do it, but it doesn't work. Therefore, there is no way to use wildcards for domains. It's an all or nothing situation unless you specify a white list of URLs. Also note that while you can use * for Enhanced Security > Privileged locations, that is only for cross domain access and won't help you with simple URL access. Ben ... View more

Hi again, There's not much exploring to do. Simply open the preference reference, go to Trust Manager, and see what keys can be configured. It's a simple doc look up and key fix. ben ... View more

Any registry setting can be configured via the Wizard or GPO. To figure out how to configure the registry for what you want (or almost anything else), download AIM. Here's the standard blurb: There are new and updated resources that might help. A new Enterprise resource portal exists at http://kb2.adobe.com/cps/837/cpsid_83709.html . From there you can find the main enterprise libraries and tools. It links to an Enterprise Admin Guide (in its nascent stages but it's rapidly evolving) and the Administrator's Information Manager (AIM). AIM is an AIR application that contains several documents as well as a Preference Reference which documents a growing list of registry keys. ---- Ben ... View more

Your problem is that you have URL restrictions set in Trust Manager. Go to Edit > Preferences > Trust Manager > Internet Options. Allow all URLs or specify a list of allowed URLs. My guess is you have blocked all URLs. That is not the default setting. Ben ... View more

Hi, Your issue is beyond my skill level to resolve. You should go to another forum and get help there. I would also try purchasing support and getting a high level support person experienced with enterprise installations. There are tens of thousands of admins out there who haven't had a problem, so it's possible there's is something wrong with your workflow or environment. Ben ... View more

Hi, Are you following the rules here? : http://kb2.adobe.com/cps/498/cpsid_49880.html To identify update types, go here: http://kb2.adobe.com/cps/837/cpsid_83708.html I'm fairly certaian your problem is esoteric enough that support won't help you unless you have purchased high level support. ben ... View more

Howdy, I'll find out about the # to call. In the meantime, I don't understand this: "When the install of Extended occurs, it does not extract the AdobePDF.dll file included with the install into C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\I386Vista.  As a matter of fact that directory isn't extracted\created at all during the install of the Extended version.  So, when it tries to drop AdobePDf.dll file into System32 it can't find it (hence the message) . " What does creating directory "A" have to do with dropping a .dll into directory "B"? System32 always exists. Are you saying that installation should create \\\I386Vista which should contain AdobePDf.dll, and that since it doesn't, the dll can't get copied to System32? ---- If I can figure out if there's a bug somewhere, I can file it or ping an engineer. However, finding a fix for the problem is likely to take some time. Can you use gpo or some scripting method to deploy what isn't deploying? Try asking this question on appdeploy.com or myitforums.com. The admins there know more than I. Ben ... View more

Hi, I'm not going to be much help, but I'll try. First, Adobe's first effort at supporting SCCM by providing a SCUP catalog is only in prerelease. There's no public info available at the moment. It sounds like some of you issues are SCCM specific. However, I did ping high level support and got this response: If he has a volume license, he should be transferred to a different queue in Customer Support. You might see if that happened when he called customer support. There's nothing specific to version 9 in the KBs, but it looks like it sometimes happens if someone has installed Acrobat previously with a suite. There are third-party discussions on this if you google it with SCCM or SMS. I wish I could be more helpful. Ben ... View more

Hi, I don't believe that key is documented yet. What I would do is take a snapshot of the reg, set the key, and take another snapshot and compare. I use RegShot. I do not it's not in HKLM. HKLM only includes lockable keys. The full list is in the pref ref. Ben ------------- There are new and updated resources that might help. A new Enterprise resource portal exists at http://kb2.adobe.com/cps/837/cpsid_83709.html . From there you can find the main enterprise libraries and tools. It links to an Enterprise Admin Guide (in its nascent stages but it's rapidly evolving) and the Administrator's Information Manager (AIM). AIM is an AIR application that contains several documents as well as a Preference Reference which documents a growing list of registry keys. ... View more

Hi, Set aPrivKey. For details, download AIM which has a preference reference. I'd set the value in the mst rather than the cmd line, but you could do that to. Ben Here's the standard doc blurb: There are new and updated resources that might help. A new Enterprise resource portal exists at http://kb2.adobe.com/cps/837/cpsid_83709.html . From there you can get to some of the important enterprise libraries and tools. It also includes an Enterprise Admin Guide (in its nascent stages but it's rapidly evolving). You'll also find a link to the Administrator's Information Manager (AIM). AIM is an AIR application that contains several documents as well as a Preference Reference which documents a growing list of registry keys. ... View more