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ShaunK-Oz
New Participant
June 21, 2010
Question

Error Deploying Acrobat via AD in Server 2008 R2

  • June 21, 2010
  • 1 reply
  • 11417 views

Hi Folks,

We've recently migrated all our Active Directory domain controllers from Windows Server 2003 to Server 2008 R2. We previously deployed all major apps (including a number of Adobe products) using group policy deployment via msi's which worked great.

Now, in attempting to add ANY Adobe msi installer package in Server 2008 R2 to a group policy we get an error stating:

"Add operation failed. Unable to extract deployment information from the package. Run validation on the package to ensure that the package is correct."

This happens with msi's for Acrobat Standard 9.0.0, Acrobat Pro 9.0, Acrobat Reader 9.1 & 9.3 & Flash Player 9.

ALL other deployed applications work fine on Server 2008 R2 - the problem affects all of our Adobe products and none of our non-Adobe products.

Any ideas?

Thanks,

Shaun K.

PS - This is my first post, please be nice to the newbie.

This topic has been closed for replies.

1 reply

R
RainShadow1975
New Participant
September 9, 2010

I am having a similiar issue.  We have a valid Adobe Reader 9.3.0 installation and are trying to upgrade to 9.3.4.  When we try to make the 9.3.4 we get this error message.  Oddly enough, while testing we tried to recreate the 9.3.0 package using the same files and received this error.  We are also 2008 R2. Other Adobe products have this error.  This is for products we currently use via GPO.  Does not seem to have problems with other companies software products.

AcroRead.msi

Add operation failed.  unable to extract deployment information from the package.  run validation on the package to ensure that the package is correct.

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
September 9, 2010

Hi,

Please post a list of all the files you are trying to install and in what order. You need to adhere to the criteria described here: http://kb2.adobe.com/cps/498/cpsid_49880.html.

thanks,

ben

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
September 9, 2010

Adobe Reader 9.3.0 >> MSI from Adobe for distribution.

The update for 9.3.4 followed the quarterly convention as listed in the link you posted.

Neither are working although the 9.3.0 worked a few months ago and no system changes.


I still don't know what your update chain is. To get from 9.3 to 9.3.4 you have to do this:

9.3 > 9.3.2 > 9.3.3 > 9.3.4

See the quick key at: http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Update_QuickKey.pdf

Ben

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