Hi, As suggested above please update your Adobe Reader to latest version . Also can you please let us know the following: Exact Outlook 2016 version? Is it outlook-32 bit or 64-bit? Operating system in which the issue is observed (Win10/Win8.1/Win7 ) ? Is the issue observed for all the PDF files opened from outlook 2016 or only some PDF files? Thanks, Shakti K ... View more

Hi syopji357, Can you please let me know the following to debug the issue Are you facing this issue with all the PDF files you are trying to view in IE11 or some specific PDF files ? Are the opening of PDF files a part of your workflow in any application or you are just opening any random PDF file from a website? Can you please share some sample link for which you are facing the issue? (Can send me a private message or mail me at skeshri@adobe.com) Thanks, Shakti K ... View more

Hi jackb101, Can you please share the crash dump. You can mail /share it to me . Thanks , Shakti K ... View more

Hi shaip13685988 / katherinem52245305, Can you please provide the crash dump for the issue. You can mail / share it. To take crash dump: When crash dialog occur do not dismiss that dialog. Open task manager Right click to process AcroRd32.exe and select create dump file. There will be 2 processes of AcroRd32.exe so take the dump of second AcroRd32.exe process also. Dump file will be located at user's temp directory. (%temp%) Thanks, Shakti K ... View more

Hi shaip13685988 / katherinem52245305, Protected mode is to provide an added layer of security. In protected mode, malicious PDF documents can’t launch arbitrary executable files or write to system directories or the Windows Registry. Protected mode is to provide an added layer of security. In protected mode, malicious PDF documents So, it is advisable to keep protected mode enabled always. Please let me know the following details to debug the issue: 1) OS and version details . 2) Does the issue appear if PDF is opened in browser or both in browser and standalone. (Browser details and version if the issue happens only for browser) ? 3) Does the issue appear for certain set of PDFs or for all the PDFs which you open ? Thanks, Shakti K ... View more

Hi mf29946174, This could be due the permissions issue. Are you able to open any other file other than .pdf which lies under your old user name? Thanks, Shakti K ... View more

Hi david40904214, Please let me know the exact Adobe product and version number your are using. Is it possible for you to share the link of the webpage you converted or the converted PDF file. Thanks & Regards, Shakti K ... View more

Hi gretam91503751, Sorry for the inconvenience caused to you. Can you please let me know the usual workflows which you do with Adobe Reader and also the UI portions which have caused you displeasure. . Thanks, Shakti K ... View more

Hi paul67575408, Can you please let me know the exact product and version number of your Adobe product. To find the version: Launch Adobe Acrobat or Acrobat Reader -> Goto Help and select About Adobe Acrobat or Reader... and view the version number on window which occurs. Thanks, Shakti K ... View more

Thanks for the info. Can you please let me know the detailed steps which you did to reproduce the issue. (How exactly are you trying to invoke protect tool? and whats the exact error ?) Also please let me know the Adobe Acrobat version and OS details . Thanks, Shakti K ... View more

Hi Michael, Are you still facing the issue or the issue is resolved? Thanks, Shakti K ... View more

Hi, Can you please let me know the following: 1) How exactly you are signing with a single click? (Using a script or manually) 2) Adobe Reader DC version where single click signing was working? 3) Current Adobe Reader version where single click signing is not working? Thanks, Shakti K ... View more

Hi Sean, No , it is not advisable to roll the system back to a vulnerable version. Please provide the file to debug. Does signing works perfectly fine using Adobe Acrobat/Reader when signed using any other smart card other than CAC or any other certificate ? ... View more

Hi everyone, Please check the site MilitaryCAC's Ask your Mac specific question page and verify anything is missing in your case as suggested in the site. Thanks, Shakti K ... View more

Hi Sean, The issue seems to be due to MAC OS Upgrade to 10.11.6. Please send the sample file. We can try something here to debug the issue. Thanks, Shakti K ... View more

Hi, As stated above By Alain that issue got resolved when he rolled back his syetm to MAC OS 10.11.5 . Thanks, Shakti K ... View more

Hi Jeffrey/Greg, Can you please try to upgrade the CAC Reader driver using details in link MilitaryCAC's Apple / OS X 10.11 (El Capitan) Resource page and let me know if issue is resolved/still reproducible? If you've just updated your Mac OS from 10.11.3 to 10.11.6 and your SCR 331, 3310, 3300v2, or 3500 model reader has stopped working, you may need to update the driver per https://forums.developer.apple.com/message/127598#  You'll see in epeterso's 29 March reply where it has a link to the scmccid_mac_5.0.35.zip file Thanks, Shakti K ... View more

Hi Irene, Please let me know the following: 1) What kind of certificates are you using for certifying PDF?      Like certificates made from Acrobat or some other certificate? 2) Is the issue only in certifying PDFs or also digitally signing? 3) Do invisible certificate works fine with the same certificate? Thanks, Shakti K ... View more

Hi Csaba, Thanks for the information. Can you please let me know the below : 1) With the earlier version of Adobe Reader, in which signing using the same driver used to work, what was the hash algorithm ?      It can be find by below steps:      - Sign the PDF using older version of Reader.      - Open signature panel on the left.      - Select Signature, right click on it and select Show signature properties...      - In the signature properties dialog click Advanced properties..      - In hash algorithm let me know the hashing algorithm. 2) Other applications are signing using PKCS#11 or crypto methods ? Thanks & Regards, Shakti Keshri ... View more

Hi everyone facing the issue with signing, With the Reader DC release 15.016.20039, we have deprecated use of SHA1 hash while signing. SHA256 has been the default hashing algorithm, but in the prior releases in case the CSP driver doesn’t support SHA256 or higher hashes Reader used to silently fallback to SHA1 hash while creating the signature. In this release, we have removed the silent fallback to SHA1 due to which this error pops up and subsequently signing fails. Please let me know the driver of the e-token device your are using for signing. Also, please check with the driver manufacturer for the updated driver that should resolve this error. ... View more

Hi Lydia, With the Reader DC release 15.016.20039, we have deprecated use of SHA1 hash while signing. SHA256 has been the default hashing algorithm, but in the prior releases in case the CSP driver doesn’t support SHA256 or higher hashes Reader used to silently fallback to SHA1 hash while creating the signature. In this release, we have removed the silent fallback to SHA1 due to which this error pops up and subsequently signing fails. Please let me know the driver of the e-token device your are using for signing. Also, please check with the driver manufacturer for the updated driver that should resolve this error. ... View more

Hi Gabi and everyone else facing the issue, With the Reader DC release 15.016.20039, we have deprecated use of SHA1 hash while signing. SHA256 has been the default hashing algorithm, but in the prior releases in case the CSP driver doesn’t support SHA256 or higher hashes Reader used to silently fallback to SHA1 hash while creating the signature. In this release, we have removed the silent fallback to SHA1 due to which this error pops up and subsequently signing fails. Please let me know the driver of the e-token device your are using for signing. Also, check with the driver manufacturer for the updated driver that should resolve this error. ... View more

Can you please send process monitor logs:   To take process monitor log follow the below steps: 1) Download process monitor from http://technet.microsoft.com/en-in/sysinternals/bb896645.aspx 2) Launch process monitor. 3) Now try to open the PDF file at network share. It will not open with the network error so just cancel the error dialog. 4) Save process monitor logs as a .pml file. 5) Send it to me. Try above workflows with Protected Mode checkbox checked. Thanks, Shakti K   ... View more

Hi, Can you please try disabling protected mode and see if the issue still occurs. To disable protected mode - Launch Reader and go to Edit -> Preferences -> Security (Enhanced) and uncheck the checkbox "Enable Protected Mode at startup" and close Reader. Now try to open the PDF file from network share and verify if the issue still occurs. NOTE : Protected Mode keeps your system safe from external vulnerabilities and exploits. One should always keep it enabled. So, please enable it back after verifying the issue. Thanks, Shakti k ... View more

Hi Daniel, Are you able to open other types of files from the network like .txt, .docx files etc. Thanks, Shakti K ... View more

Hi Daniel, 1) How have you turned OFF protected mode? 2) What is the behavior after turning Protected Mode OFF? Please note that protected mode keeps your system safe from vulnerabilities and exploits. So enable it back after verifying the issue. Thanks, Shakti K ... View more

Nice ... View more