Richard, everything is the same with 2019.  Your categories and sub-categories should all be there: You need to click on the arrows to expand the hierarchy: ... View more

Everything you describe should be there in Elements 2019.  Are you not seeing the panel on the right side of the screen?  Click the keyword/info toggle button in the lower right corner: ... View more

All of your tags should have transferred over as part of the conversion.  Is this not the case?  Are you in the Details view.  If not, hit Ctrl+D.  Do you now see the tags in the grid view? Because of the changes in the catalog since version 10, it is possible that People tags may have come over as keyword tags. ... View more

Michel, the problem is that we are still using a legacy dialog that has not been updated in many years, and it fails to take the "new" system tags into account.  I have also kept my legacy "events" keywords rather than use the newer system tags.  But, face recognition has advanced to the point where People tagging saves me a lot of time. FWIW, I also use a different strategy for copying Imported keyword tags to my own hierarchy, including People tags: 1.  Select an Imported keyword tag. 2.  Tag the selected files with my Hierarchy tag. 3.  Delete the Imported keyword tag. I have found this to be easier than the drag and drop method, especially with a large hierarchy.  It also allows Imported tags to be applied to system tags. ... View more

It sounds like you have previously imported the files from your master CD to the Organizer catalog.  Normally, when you do this, the files are copied to your hard drive.  If you are trying to import again, the message is telling you that the files already exist in the catalog and because they are duplicates to what is already there, these files are being skipped. If this is not the case, please explain what you are trying to do in more detail. ... View more

MichelBParis  wrote What do you mean with the 'advanced dialog'? Michel, the basic dialog does not give the user any choice in where the keyword tags are placed.  This can become a problem with "system" (People, Places, Events) tags. The system tags have changed over the years and have resulted in inconsistent behavior with how they are imported.  I do not use the system Places tags and have created my own places keyword tag hierarchy.  While, the basic dialog normally does a good job of importing the keyword tags to existing tags, it is possible to move these to a new and different hierarchy of tags, particularly if the names have changed or are duplicated elsewhere.  The Advanced dialog gives some more flexibility. Also, the biggest problem is that the "system" tags will be imported to the Imported Tags category and will have to be moved to the correct People, Places, Events tags if those are being used. ... View more

If you create the hierarchy in an empty catalog BEFORE importing, you'll have nothing to do. It's possible that you may have to "map" the imported keywords to the new hierarchy in the advanced dialog. ... View more

Have you maybe filtered out the photos? Try pressing Ctrl+1 and see whether the photos appear. ... View more

. . .  An "upgrade" does not affect the original installation of the older version.  You can have both versions present on the same computer. ... View more

No problem.  We can all get frustrated with issues such as this.  ... View more

Do you have the Folder view open instead of the Album view? If the Album view is open and you don't see anything, try the following: 1.  Go to Find>By Details (Metadata) in the menu. 2.  Under the Search Criteria dialog, choose Albums from the dropdown box. 3.  Do you see any of your albums in the Include dropdown box? Added:  Sorry, I cross-posted. ... View more

Trish, this is a user forum.  I have nothing to do with Adobe.  I am simply trying to help you out with a problem that I have never seen before - and I have used every version of Elements since version 3.  You haven't answered all of my questions, so I am still unclear about exactly what is happening on your machine.  Sorry I couldn't help you solve the problem. You will need to contact Adobe to get a refund. ... View more

Have you tried creating a new catalog?  Are the photos saved on your desktop?  What happens if you browse to that location and use the Import from Files and Folders option?  Do the photos appear in the catalog and if they do, are they still showing as "missing"? ... View more

I have to have some resolution by tomorrow as I am using this software at work to edit photos for our website and social media accounts. Are you using an office network drive?  If so, I think you need to map the network location to a drive on your laptop. ... View more

Yes, that is normal.  Once you close the file all editing history is lost. You can always do a Save As to save the file in various states. ... View more

. . .  Also, if you create a new catalog, I would suggest turning off Auto-analysis in Preferences as the initial analysis can degrade performance of your laptop while it is working.  (This may also contribute to the crashes you experienced with the Adobe Photo Downloader.) ... View more

If this is not a catalog that you care about, I would suggest creating a new catalog and using the Bulk Importer to search your laptop for all photos that are stored there. It also would not hurt to reinstall the software. ... View more

OK.  When you installed 2019, did you convert your catalog from a prior version or did you create a new catalog?  Is it only files that you have imported since installing 2019 that are missing?  Are older files OK? What is the path to where you store your photos? Try doing a Repair of the catalog.  Go to File>Catalog Manager, choose your current catalog and click the Repair button. ... View more

If you upload files to your C:\ drive, you should be using the Import from Files and Folders option in the Organizer: You will then browse to the folder where you saved the files and select either the folder or individual files and click Get Media.  The files will then be imported into the Organizer. If you select to import From Camera or Card Reader, does it always crash like your screen shot shows?  ... View more

This shows that the file is expected to be located on your L:\ drive.  Is that an external drive/memory card location?  Is that where you saved the file when you imported from the card?  When you use Elements to download the files what location are you using to save them? ... View more

If you (1) select a photo in the organizer grid and (2) click on the "location" link in the Information panel, does the file show up in an explorer window (3)? ... View more

When you first install 2019, it goes through a thorough analysis of your media in order to generate the new auto-creations as well as create automatic tags.  If you are creating a new catalog or adding photos to your catalog, it is also analyzing your photos for face recognition. This auto-analysis is highly resource intensive and can bog down your computer (although, in theory, the analysis should only be taking place in the background when you are doing nothing else).  Depending on the size of your catalog, the analysis can take several days of non-stop work. It is possible to turn the auto-analysis off in Preferences. ... View more

Books have been written on how to get an inkjet printer to match the colors you see on your monitor.    It is a very complex issue with many factors involved.  So, at the risk of totally befuddling you, let me ask a few questions. Is your monitor color calibrated?  What printer are you using? What color profile did you use to shoot the photos? Are you using a color profile to print?  If so, is the color profile matched to the paper you are using?  Have you set the printer or the program to color manage the printing?  What printer settings are you using? If you don't know the answer to any of these questions, I hope the questions inform you that this is a complex problem. Now, having said that, let me ask you another question.  Are you using the Organizer or the Editor to print?  I have found that even using the same settings, you can come out with a difference between the two print dialogs.  So, the first thing you might try is to use a different print workflow than you are currently using.  In other words, if you are printing from the Organizer, try the Editor or vice versa. ... View more

You would need an Adobe ID to install Elements 2018 too.  ... View more

If you are trying to back up your active catalog to the catalog folder, the files are probably "in use" and the folder is locked while the backup is taking place.  In other words, I don't think this can be done.  And what would be the purpose of backing up your catalog to the same drive and folder on your computer? ... View more

I'm not sure about Elements 2019, but normally, you do not need to license the Editor in order to use the Organizer.  However, there are a number of features that may not work if you don't license the software. ... View more

There is no fix that I know of. ... View more

Yes, this is a random problem, and I don't think it only happens with video files. ... View more

Yes, there should be a Browse button.  At least there is on Windows. I know nothing about Macs but I see a lot of problems being reported with Mojave. The only thing this Windows user can suggest is to reset your preferences.  Hold Option+Command+Shift while launching the Organizer and say yes to deleting the preferences.  If that fails, you may need to reinstall. ... View more

You should make all of your changes in the Folder view of the Organizer.  That way, you can make your folder changes on your hard drive and maintain everything in your existing catalog as is. ... View more